Harbor Freight Tools

Great deal on tools. But what is upsetting is if you have a product on display you should have it in your store.

I go here several times a week to buy tools. The staff is always awesome and helpful The manager Matt is the best. He is super friendly and helpful. This is also one of the best stocked harbor freight stores in my area. I have ordered 3 special order tool boxes and they showed up very fast.

Very organized store. More importantly, the staff is super friendly and helpful. They're always eager to help and happy to see you. Always greet you when you walk in and wish you a good day when you leave

Silly egg roll sushi at the checkout has a bad attitude an it need to be checked, I was actually in a good mood so I let her slide

I have to give this store credit. I went in knowing what I wanted but just not where the items were. The employees were very helpful in finding things and, when I mentioned a big item we were purchasing, the employees said, I'll get someone to bring that up front for you. It was there when we checked out and another employee showed up and offered to bring it out to the car. I don't think I've s had that kind of service at a Harbor Freight before but it absolutely won over my wife. This was a terrific experience and I know that they will see me again soon.

Your employee Jing really has a bad attitude. She likes to argue and decline returns or attempt to charge restocking fees despite items being unopened/ unused and inside the return period. Her leadership takes one look at both the item and purchase date and approves the return. Customer service appears to be lacking with this one. She may be better suited in the stock room away from customers. I shop at this location regularly as I live in killeen and travel for work. But sadly, my experience is not a good one when having to make purchases or returns with Jing. It makes me want to shop more out of town than at this location. I am not seeking any credits or anything. I just wish for her to be coached on her opportunities. Maybe advising her that the customer is always right within reason. Or reiterate the store policies so that she better understands them. As I left a detailed account for my negative experiences at this store location due to Jing, I shall leave the kudos as well. The store manager took 20 minutes out of his day to assist me with hunting down a trailer. The store seemed busy, but he still made time to help me. I felt guilty pulling him away and declined service, but this guy had a willingness to help me. Even tried to locate other stores showing inventory. Another person deserving kudos, Bettina! She always shows a passion for great customer service. Not just good customer service. She asks if everything is found okay. She even inspected an item I was about to purchase and noticed it was missing a part during checkout. Now I won't forget that as it could have caused a headache for me to get home, discover the issue, return to the store, and have Jing argue with me. Bettina will make sure a customer has their reciept, explains why she's asking for a phone number at checkout, and addresses customers as a loved family member. Because of the two good people on the other side of the scale, I rate as a 2 star.

Today's trip was perfect, no lines, no waiting. Harbor freight always has something on sale. Sometimes it's exactly what you want sometimes it's just what you need.

Good products and constant deals. I use their Bauer lineup and they work well for DIY projects around the house. Helpful staff whenever I go in to get something.