Regency Lexus Vancouver Parts & Service

I had a fantastic experience with Regency Lexus service today. My service advisor Eric was an upmost professional and after reviewing the car history was able to find necessary items that required maintenance while bypassing items that were already done or deemed unnecessary. A lot of dealers won’t do that. They’ll just snow you and recommend you do everything and the kitchen sink. This kind of honesty, commitment to customer service and genuine care is refreshing. Thank you Eric and Regency for making this a wonderful experience. I’ll be back for sure.

Nice and clean service centre. The staff is friendly and the maintenance service is great. It has been a few years since I got my Lexus and I’ve been happy with their quality service!

I would like to make a compliment on Regency Lexus Vancouver,the management, mechanics and service advisors, especially Alex. He has helped us with our car service for few years already and he has been providing excellent and professional services. The most recent visit, I've told him what our concerns were with the car, he took a test drive with my car and eventually solved the issue. The car is perfectly fine now and we are very happy with it.

After recieving sub par service in Port Moody. I decided to return to Regency Lexus where I had purchased my vehicle and recieved great service in the past. I spoke to Dave to set an appointment. He put my mind in ease and provided me good information about my vehicle issues. I was later setup with Adam LANG, who was very knowledgeable and friendly. He quickly understood my concerns and provided unmatched service. It gave me piece of mind that this branch had my best interest in mind. Regardless of the commute, I will continue to do business with them in the future. Great job guys!

From the time I drive into the service concierge area until they walk me to my serviced SUV I am treat with courtesy, professionalism and respect. The service on my vehicle is completed in a timely efficient manner.

I have taken my other vehicles that I have owned to the dealerships like dodge, Chevy, Volkswagen. But I gotta say after buying my first Lexus am taking to this shop for a check up it’s amazing the difference in customer service. From the time you pull into the building you are greeted by a technician who looks over your vehicle before taking you inside to sit with another technician no waiting in line like other places. The lounge area is very comfortable for waiting. To all the staff I thank you for making my experience a pleasant one I will definitely be bringing my car their going forward for all services.

I had an incredibly frustrating experience with a service center that left me feeling utterly dissatisfied. Despite booking my service well in advance, the entire process turned out to be a complete disaster. Allow me to elaborate on the numerous issues I encountered. To begin with, I made a reservation for the service two weeks ahead of time, assuming that the service center would have a clear understanding of the time required for the job. However, to my disbelief, the advisor assigned to me seemed completely clueless about the estimated duration. This lack of basic information left me feeling frustrated and uncertain about the entire process. When the day of the service finally arrived, I was shocked to learn that the time frame for completion was still undetermined. The service center casually mentioned that it could take anywhere between 3 to 4 hours. This ambiguity was not only inconvenient but also highly unprofessional. As a customer, I had expected clear communication and accurate time estimates. Adding insult to injury, I was denied a loaner vehicle, despite my anticipation that the service center would have arranged one for me. Apparently, such arrangements needed to be made two weeks in advance, a requirement that was conveniently withheld from me. This lack of proactive assistance left me stranded without transportation, further disrupting my day. To make matters worse, the service center failed to offer a viable alternative such as a taxi service, stating that their coverage was limited to a maximum of $25. As a result, I was left with no choice but to endure an extensive delay in getting my vehicle serviced, which resulted in a significant loss of my valuable work hours. Overall, my experience with this service center was nothing short of a nightmare. The lack of communication, failure to provide accurate time estimates, the absence of a loaner vehicle, and the unwillingness to assist with transportation alternatives all contributed to a colossal waste of time and an extreme inconvenience on my part. I would strongly advise against using this service center if you value your time and expect a smooth and professional service experience. This establishment's disregard for customer satisfaction and inability to fulfill basic expectations has left me deeply disappointed, and I will be actively seeking alternative options for future vehicle servicing needs.