Staples

Love the location and the store but lately the staff have been very dismissive and express no interest to help customers. Today was the third time I went in to get help with a print product, I tried asking a staff member about compatibility and was shooed away and told “it’s over there at the bottom” before they turned away and continued the task they were doing prior to me inquiring. I checked the section out and still, my unanswered question remained, so naturally, I left and took my business elsewhere.

I went out in search of a quietly operating keyboard and told the staff that I did not need help, but they persistently and sharply approached me repeatedly. At the end of the last test, I asked for a laptop inventory check, but was kept waiting for several minutes and explained the security features of the display in the store and why. Lots of very attentive staff watching you and communicating with you wirelessly. 16/06/2024.13:00-13:55.

The self printing here is cool. It's very convenient. I like how the staff helped and assisted me here in the store.

I ordered a same day order well before the 12pm deadline and waited until 7pm for it to still not be ready for pickup. This has happened multiple times at this location and usually I just go with it because I can sometimes wait until a day later to pick it up if it isn't ready. (Never mind the fact that you actually pay 2.99 for it to be ready the same day.) However, today I actually did need to receive my order at least by closing. So I cancelled the order and have to print the documents myself, but now I'm discovering to be refunded I have to bring the receipt in person to the store. Inconvenienced multiple times for jobs not done by the deadline or in this case, at all and now I'm being further inconvenienced by having to go in person to receive a refund for something I ordered online. Absolutely ridiculous. Save yourself the stress and time and just buy the materials you need to do print jobs yourself. I won't be returning to staples print shop again.

I visited this place on 16th October, around 8:10 am. I was in a hurry as i had an appointment and needed a few printouts on a very urgent basis. My pendrive didn't really work on the self-service printing machine. I requested the person standing inside the office to run my pendrive on his computer. The associate who gladly helped me was Carl ( I hope i got the name right as i was literally running). He was so calm and helped me get my printouts. Customer service was great.! I told him as well that i was really grateful for all the efforts and help he did. A good review is the least I can do. Thank you so much for understanding my situation and helping me by going out of your way. You really saved my day. Thanks a ton.! 😇