Enterprise Rent-A-Car

Disgusting. This is the second dirty vehicle this branch has given me but this one made me irate. This Enterprise branch was trying to give me a dirty, stained vehicle for myself and my son to sit in. As you can see this looks nasty and all they could say is sorry. What is your standard of quality? Where’s your accountability for service? How can you possibly look at something so gross and say its acceptable to give this to you customer? I’ve filed a complaint with 427 CSN. I filed a complaint with my insurance company. I have filed a complaint with Enterprise head office. Absolutely the worst rental experience I’ve ever had.

Rented a car over the phone a day in advance and explained that i need to do my G test, thats why my current drivers license is expiring soon. When i go pick up the car, they ask the same thing, and i give them the same answer, they tell me they don’t give cars for drive tests? What kinda policy is that. And why was that not mentioned over the phone? Terrible service will never be back. Branch manager has no idea how to run a business. Terrible experience

Just wanted to shout out to Garry Biyani and Jemima Jimoh for helping us out on the road the other day with a last minute rental! Our car started shaking something fierce on the Gardiner and we were on route from Toronto to a family reunion in Langton and a wedding in Stratford. I pulled in just after close and they only had one vehicle but they got me going regardless and even helped me transfer all our stuff from one vehicle to another. Both Garry and Jemima were so kind and efficient and helpful - it was heartwarming and really made a potentially difficult situation quite smooth - THANK YOU!

Absolutely incredible service! They are very hospitable and make the process very smooth. If you book with them ask for Gary he is very professional and lively! A customer service I haven’t seen in a while now.

My recent car rental experience at Enterprise Etobicoke Kipling Ave was exceptional. When the first car we selected had a tail light issue, the staff promptly upgraded us to an exclusive car. Gary Biyani, the manager, and his team treated us like family, providing personalized service that exceeded our expectations. The upgraded car was clean, well-maintained, and made our road trip from Canada to New York City a breeze. I highly recommend Enterprise Etobicoke Kipling Ave for their outstanding customer service and commitment to ensuring a fantastic rental experience.

Picked up a car, scratches all around, and they were noted on the inspection report. So far so good. When I was returning, they noticed a cracked emblem, and said I have to pay. The car was not in any accidents while I had it. Then I get an invoice for $1200 for painted bumper, etc.. Please read other reviews with this one and stay away if you can. Thanks for reading.

Consumers beware, they’ll try to sneak hidden fees and then it’s literally pulling teeth to get the money back. Clearly all who work there are incompetent as I’ve dealt with everyone there at this point. Pay attention to your accounts and watch what gets taken out by them. A good example why the minimum wage should not get increased for those in these positions until competence is proven.