CHANEL FRAGRANCE & BEAUTY

The assistant manager of this store is amazing!!! She’s so so lovely and always goes above and beyond to make every experience amazing, recommending products she uses personally. I can’t remember her name but she is Asian and has beautiful makeup. Thankyou so so much for your wonderful service!!!

I always love coming here. The service is always wonderful. Very Chanel. Although I’m not a big spender, they make me feel special and treat me like I am their bestest customer. Always include a gift in every purchase, just one but I’m more than grateful to every gift. Sometimes it’s a mascara, perfume, skin care or an extra Chanel ribbon I get invited to some of their product launch or opening of a new store. If you are lucky enough to be invited… it’s very special I love Chanel ❤️

Went there few days back, served by a young lady she was nice and good. Just went there to buy a perfume ended up buying so many as usual 🫣🫣we never registered our email id and phone number but this time i did and i got free makeover invitation.thank you CHANEL

I visited this Chanel beauty shop on the 14th of April. I was served by a lovely SA named Karen. She was very helpful and keen on helping me with what I’m looking for. She recommended me a skincare product, and I immediately bought it. I was only after 1 item but ended up purchasing more products. No regrets. I am very happy with the service, and will surely come by again the next time I visit Brissy. ❤️

I said very clearly that I want buy Body lotion Not a shower jel!!!! I never said a shower jel!!! You guys are selling me the shower jel I didn't noticed in the shop but when I arrived at home I noticed that you selling me the wrong product You guys are selling me the shower jel!!!!! That is completely wrong product!!!!!! Totally disappointed!!! Never go back again!!!!

Fantastic service every single time! Friendly and very helpful staff, couldn’t fault them! Been at the store many times now and just love it! We came in today and all girls were busy with customers. We browsed for a few minutes and were served in a very timely manner with apologies for a slight wait. Definitely feel like a valued customer there. Highly recommend!

Today, I was served by Cindy. She was well mannered, not pushy, very kind and engaging. She helped me with a foundation which I didn't buy (but will), and I came away with lipstick and blush. She is possibly one of the best consultants I have been served by.

I came back here after a while but the customer service still wasn’t good. When I came to the store, 3 staff were chitting chatting but none of them came to ask if I needed any help. There were no customers in the store except me. After 10 mins testing lipsticks by myself, I had to come to ask if someone could help. Beauty advisor didn’t know much and wasn’t sure about products that they were selling. She had to find the packaging to read the information but she couldn’t find it and all she told me was the short intro sentences of the products on the shelf. She didn’t really engage in the conversation with me.