Kayell Australia

Great photo equipment place. Too bad it doesn't open on Saturdays (or maybe that's a good thing for my wallet) Great customer service.

I ordered some paper in advance to receive in time for an event. I even paid express shipping to ensure I’d get it on time. Six days later and the order still hasn’t been processed let alone shipped even after 2 follow up calls. Not sure what’s happened at Kayell.

Here's what you'll get from these smug connsters. Purchased an item from them over 3 weeks ago that was actually out of stock and advertised as being in stock, but they didn't tell me until I got back to them about 10 days after and they were very rude about it. STILL WAITING FOR MY PURCHASE WHICH IS BACK IN STOCK WITH NO REPLY FROM THE BOSS! APPAULING

Unacceptable service. They were advised to inspect the flash that I returned but they didn't follow through with the notes that I gave about the problem. They asked me to return the flash again. Very unprofessional the person doesn't even know the difference between a press power button or flick power button. Reply: not acceptable service.

Amazing Service and Support! I was in need of a printer replacement for one that decided to die in our last lightning storm and it wasn't an issue the printer arrived 2 days later. I'm a really happy repeat customer!! Thanks for getting me out of a pickle amongst silly season!

Not Recommend for online orders . I order a diffuser for my flash I urgently need so i choose express delivery and pay more which suppose to deliver the next day but its been more then 4 days I haven’t receive my parcel .

Product itself was great. But ordered it 4 Nov and paid extra.for express delivery, was then informed it would take them two days to get the item, they got it four days later and I received it on 12 Nov - eight days later. No communication during this time until I enquired. Customer.service is.poor What was the point in me paying for the express post with the impression that i would receive it within 2 or 3 days?

Great customer service! The team goes out of their way to help out. Keep up the good work!