Harvey Norman Erina

Had always valued Harvey Norman for quality service, so when we needed a new gas convector heater, we purchased from the Erina store. Once home, we had some issues with the gas supply and ended up needing to return the fire - although unpacked, it was never used. The fire was in perfect condition with all paperwork, stickers, plastic wrappings, boxing etc. But Harvey Norman charged me 20% ($240) to return it. I feel ripped off, I know they will just sell it as ex floor stock, with a $50 reduction. I would have got better service and a cheaper price ordering elsewhere on-line, I know for next time - the value of a face to face sale has gone, and Harvey Norman have lost a valued customer that has purchased the big-ticket items from them for the last 25 years, but never again. BE WARNED. BEFORE YOU BUY FROM HARVEY NORMAN.

4/9/23 at 1,30pm Went to suss out a dinning outdoor table today, I had 5k to drop on table, unfortunately no one approached my wife or me, we left after walking around the outdoor section for 10 mins, A staff member was there walking around, as we made our way towards him he would turn in opposite direction or perhaps scroll thru his phone and wanted nothing to do with us ,this is not the 1st time it has happened at hardly normal but it is the last. DO NOT WASTE YOUR TIME go across the road to Erina fair this store sux

I bought a Rinnai air conditioner with wifi from Harvey Norman, but the wifi hasn't worked since I purchased it. The Rinnai app for controlling the wifi has a poor rating and the issue of it not working is well know, as the app is called “ac freedom” I couldn’t not check this before purchase but went with the advice from Harvey Norman. The customer service from Rinnai has been terrible, and Harvey Norman doesn't take any responsibility once you have paid. The initial installation quote was $900, but it ended up costing $1500, which was 50% more than what a local AC specialist would have charged. The installers also left rubbish at the back of the garage. I've been trying to get someone to fix the issue for almost a month, but now I am chasing Rinnai, such a terrible experience I regret not choosing the more expensive Mitsubishi unit from a professional AC provider, as the Rinnai option at Harvey Norman turned out to be more expensive overall with an inferior unit and 0 after sales care. Beware

Took my router to them to match a WiFi extender, after 3 hours of trying to install it they refused to refund insisting “it is compatible and I would have to get a manufacturer reference for a refund. Spent another 2 hours trying to install, then was informed by manufacturer it was not compatible! Could not even get a apology.

A great customer experience! I was in need of only one box of flooring to fix a clients floor from the recent storm. The flooring was discontinued and Scott went to the trouble of calling around previous customers from 2020 to source them for me! The customer called me and i had it sorted in a matter of minutes! Thanks Scott, your dedication is appreciated. This is real genuine customer service people!!

Big shout out to Ben, this is a hard working service person. Great enthusiastic customer service approach tell him I sent you .

Terrible customer service in the electrical department . Staff did not seem like they wanted to be there, it was not a public holiday or was it busy. Reluctantly had to my money there as JBHIFI didn’t not have the product and accessories I was after. Felt like I was annoying and interrupting two staff member to get the product I was after.