Marshall's Timbers

The timber quality and variety is great. Up until about 3 years ago i had used Marshall's to source hardwood for several custom joinery projects. The guys on the floor are generally pretty good but the woman in the front room doesn't want to be there and it shows. Rang yesterday to see if customers will be allowed on the floor again soon when restrictions ease, and I was literally yelled at and told that customers have never been allowed in on the stock floor! Weirdest phone experience I've ever had. A simple no due to covid safety would have set me straight but this lady had me immediately on the phone to another timber yard.

Rude and didn't want my business. Straightforward order of 40 sleepers, I was told by a curt receptionist that someone would ring me and hung up in the same breath. 3 days later I rang back to ask when someone would ring me and I was huffed at and put through to someone, left on hold for 5 minutes then hung up on. I rang another supplier who was friendly and helpful and took my $1200 order for delivery in 2 days on the phone. Will not be going back here.

website is horrible and customer service was below average and just rude

Unhelpful service, spoke to my partner and I like we were idiots. Little to no customer service. Offered no input on material choices when questions were asked. Served by a young bloke named Sam. Safe to say we won’t be going back.

Needed some 290 wide hardwood step treads. The blokes out the back knew their species well and were very helpful. Great quality timber.

Called a smaller Timber Merchant, they couldn't supply what I needed, referred me to Marshall's. So glad they did. Asked for suggestions. They gave it and I made my decision. Drove down there , got what I wanted brought to me and was slightly cheaper than the multi nationals. Thanks guys. You've won me.