Outdoor Elegance Central Coast

Just popped into Outdoor Elegance in Erina today to look at a outdoor lounge and coffee table. We had the best ladies, Louise and Belinda, who helped us out tremendously. So kind and just really lovely and knowledgeable. So needless to say, we found exactly what we wanted. Thank you so much girls! You’re fabulous!!!!

We purchased an outdoor dining setting and dealt with Deb. She was so incredibly helpful, showing us different chairs that would look well with our setting and be better suited for my bad back. She offered to hold the setting until I finished painting the deck, which took weeks, as we weren’t quite ready for it at the time of looking at it, we were just getting ideas. Delivery was arranged straight away and it came when promised, even in lockdown. The two young guys delivering it were so respectful of my space and my freshly painted deck. They explained that putting it together wouldn’t take too long and they were right. My daughter and I managed with the Alan key very well! Absolutely thrilled with our setting and the service we were given be Deb and totally recommend this store. 😊

Deb from the Erina store is an absolute gem. So helpful and kind. We will definately shop there again. Items were beautifully packaged and look wonderful on our deck (Dining chairs and firepit from outdoor elegance)

Thanks so much to Louise at Outdoor Elegance Erina. Her attention to customer service was fantastic. She helped me to make the best decision around my purchase and was friendly and efficient. The whole process was very easy. She even managed to get me a delivery that week!!!! The lounge I purchased is perfect. I would recommend this store to anyone wanting nice outdoor furniture. Thanks lots!!!!

I cannot say enough about the customer service we received from Belinda and the whole team! Our new table is fantastic and well worth it.

Bought this outdoor setting from Outdoor Elegance in Erina. We are very happy with our purchase! The staff were great and looked after us from beginning to end. Definitely will recommend to friends and family✅

You must try a different staff member if you get a rude one as there are good ones so just ask another. We almost walked out but happened to ask another staff about another piece we saw and they were wonderful to work with. We took as much of our pieces as we could fit into the car and came back the next day to get the remaining items they had in stock plus a few more we decided we wanted and were told the three items they did not have in stock they would drop off at our place at no cost (total spent just under $5k so not unreasonable and our place was literally on the way to their shop for the driver). We just got the call to say they have everything in and can drop it off for a $99 fee. I explained this is not what was discussed when we went back the next day and was told that this is company policy. Nice customer service. I said no thank you and we will pick up ourselves which we did. Communication is a factor for this company so I would suggest getting things like a free delivery in writing as it seems even though it was put into their system like this that it does not count and they want to charge you anyway. Otherwise very nice furniture but some real rotten apples in their collective barrel that need training so room for improvement.

An optimal customer experience - smooth sale u0026 delivery, Ethan (installer) is professional, well mannered and a great asset to the team and we love the product!