Spotlight Trinity Gardens

Great store with everything you can imagine however the staff I dealt with were very rude, especially the girl on the register, she gave off vibes of not wanting to be there and I was just a number in the line. Shame really because I have visited other stores and found the staff warm and welcoming.

Always my go to for yarn. They have everything I need and never walk away empty handed. Staff are always helpful too

Took 35 minutes to collect a click and collect order. No adequate signage. Had to pay $30 postage because half order couldn’t be fulfilled yet the item was on the shelves in store. No apology from staff for long wait. Multiple staff strolling around with no sense of urgency or attempt to assist customers.

I placed a clicku0026collect order with buy one get one free for one of the Yarn. I chose 2 different colour for the same Yarn and they notified me that one of them they cannot fulfil and refunded me $0. When I went to collect the rest of the order, they refused to exchange to a different colour and I need to cancel the whole order and place a new order instead. I decided to just collect the order as the price would be different too. I found the experience very disappointed and unsatisfied.

If you are an enthusiast of handcraft, this is a place to go. You will find all kinds of things here to finish your next project of creating something awesome. The customer service is good. In general, there are always sales going on, some items are overpriced.

Very Poor Service. 2pm weekday. 17 People in line waiting for service u003d 1 cash register open. Whilst waiting, called store office, call rang out. Phoned Head Office, attendant not interested, only able to leave a message. Company appears simply greedy, never enough staff.

This store has the wildest range of textile u0026 ribbon options. Loved visiting there

0 customer service from anyone at this store. I have always had troubles, be it click and collects “going missing” and not showing in their system and being told I will get a refund that takes weeks, no price tags in the sewing aisles and when you ask for help, it’s as though you’ve asked them to push your car from being bogged in the mud, disgusting “staff”