RONA Longueuil (Roland-Therrien)

My experience with RONA has been nothing short of a nightmare, filled with endless frustration and disappointment. It all started when I decided to replace windows and doors for my home, expecting a smooth and timely delivery as promised in September- October 2022. However, from the very beginning, RONA's delivery service seemed to be stuck in a perpetual state of delay. Two months after September passed by with no sign of the windows and doors. My countless emails and phone calls to their customer service were met with empty promises and vague responses. They assured me that the items would arrive soon, next week, or next month, but these turned out to be nothing more than false assurances. I learned the hard way that they only keep their word unless you record their voice. RONA finally managed to deliver the windows in February 2023 (at -35 degrees), an agonizing five months after the initial promised date. During the installation of the new windows, they recklessly damaged the brand-new hardwood floors I had just invested in, total negligence. I contacted RONA about the damages and asked them to take responsibility for the repairs, they denied any wrongdoing and shrugged off the issue. They refused to accept accountability and left me with the cost to repair the floors that their own team had damaged. The whole experience with RONA has been a lesson in how a company can disregard customer satisfaction, integrity, and honesty. Their lack of communication, consistent delays, and unwillingness to accept responsibility for their mistakes have left me feeling utterly betrayed as a consumer. At some point, they promised us a small compensation (i.e. gift card) which I never received. I would strongly advise stay away from RONA at all costs.

Had everything necessary and available to make toilet replacement and repairs. Paint department obstructed by pallets of merchandise and equipment making it difficult to choose paint selection.

good service especially where they make the keys

Not a good experience at all with staff! I spoke to manager at 4:45pm about a lamp, and Manager instructed to someone to help me for the lamp I wanted. At 5:00pm I was told that store is closed. I spoke to manager again as it was not my fault, and they were supposed to help me since we had already made the deal. Manager refused to help me either, and asked me to come back tomorrow. He was OK if I make a complaint to head office. It was totally humiliation.

All outlets of big stores are similar. This one is well stocked, clean, very friendly and knowledgeable staff in gardening center.