Pan Pacific Perth

The hotel is well located, easily accessible by car. The staff is professional and friendly . The room we got is a bit old fashioned for a Pan Pacific and not very well soundproof. We hear easily the conversation from the room beside us. The bed is comfortable and the room spacious. The bathroom is very well spacious as well featuring a bathtub and a shower. Amenities are provided, little fridge in the room. We struggle to find a plug at height level. Most of them were placed at the floor level which makes us very hard / impossible to use our plug adapter as we were coming from overseas. Location from city center is 4 minutes car / 15 minutes walk A convenience store is located closely

The Pan Pacific was fantastic. I can not fault any part of our stay other than we did not stay long enough. We were rushed at the time of booking our room so did not book what we needed, however Mina at reception was amazing and was able to determine exactly what we were after and got us into the perfect room with views of the river. The room itself was spacious and well appointed, extremely quiet and exceptionally clean. The upgrade to the club lounge was also a great choice. The breakfast at Monty’s provides a wide variety of options, certainly more variety than at previous 5-star hotels I have stayed at, and chef-prepared omelets were a nice touch. The staff at the Pan Pacific provided excellent service and took great care of us. I understand the hotel is undergoing renovations and I look forward to staying at the newly refurbished Pan Pacific on our next holiday to Perth.

A mix and match hotel with modern foyer but rooms are variable in size and the showers and bath are old and even rusted. Centrally located in a good spot near the water though not super close.

I think this review is a series of unhelpful events that happened at Pan Pacific Perth. I travelled here with my mum and aunt after booking our whole Australia trip through Trailfinders. The hotel is in a good location and a 20min walk to the city centre and shops. Upon arrival we checked in only to be told we had one night booked rather than the three nights booked through Trailfinders. This was not a great start to our holiday having only just got off the plane in Perth and a bit of a shock. We luckily printed out the Trailfinders confirmation and gave this to the receptist who checked with her manager. They then confirmed it was an issue their end and we did indeed have three nights. The concierge took up our bags to one of the newly renovated rooms. Very nice, one kind size bed and zero other space. There was no room for a third bed. I went back to reception to say this was too small and we had booked for three people. It would be a hazard if there was an emergency and we needed to leave the room quickly. The receptionist then showed me an outdated twin room that was not that much bigger and would still need a roll bed and also two excistive rooms but these would cost me $50 or $80 per night to upgrade. I thought I'm tired and this is a once in lifetime trip so I'll pay the extra money for the upgrade. Still needed a roll bed though as you'll see in the photos (and this was the most horrible bed I've ever slept on, sunken in the middle and my back is killing me now). We booked a triple room but the hotel could not provide this. However, my mum was not happy I'd paid and so back down we went to see the manager. He said he'd refund me the upgrade fee I'd paid (or I could have free evening meals at their club lounge but as we had meals booked this was worthless to me) but finance had all gone home and because I'd paid contactless for some reason this meant he couldn't refund me via the card machine (which I find odd as I've done refunds that way before). So instead they had this whole very strange and slightly dodgy process of photocopying my card (back and front) and my ID just to give me a $150 refund. Very odd and I still won't receive this refund for up to 6 business days. I'm sure they'll say in their reply this is company policy but I've never had a hotel photocopy my card, let alone my ID too. For all the above palava we got two drinks vouchers. The room itself was okay, very outdated, no tea or coffee making facilities. Mini bar which we couldn't even use as roll bed blocked it in. Bathroom was good, bath and walk in shower but the shower was very pitiful, the size of a barrel hairbrush. Useless for washing hair or much else for that matter. The aircon also didn't change temperature very easily and the room phones didn't work, which caused issues later on. Breakfast was good, understaffed, the one chef doing eggs and omelettes is very over worked. Machine coffee was drinkable but not great. The hotel bar was nothing to shout about. The first night we used one of our drinks vouchers (not much drink choice for non-alcoholic drinks with these vouchers) and got some food. We waited about 30 minutes for the food, the waiter came over and said sorry for the wait and gave us another round of drinks to apologise. We had drinks here on our last night and there was no hot drink option at 9pm when we ordered. The bar also closed at 9:15pm. When it came to reconfirming the taxi, our room phone didn't work. The concierge said he couldn't make outside calls and got us a different number to try for the same company. Didn't work. The concierge then said I'll call it for you (despite earlier saying he couldn't make outside calls) and proceeded to confirm our taxi and also seemingly on a first name basis with the taxi company/driver. It was just another example of unhelpfulness we experienced. TLDR: pros - good area, nice breakfast with good selection. Cons - unhelpful staff. Couldn't provide the room we'd supposedly booked. Dodgy refund process. Understaffed. Bar not great, no hot drinks after 9pm, probably earlier.

I booked stay for my parents 3month ago and I talk to them so many times that my parents are barely speak English, and I can’t attend check in because I’m working at Sydney on the day so please help them check in. And today when my parents arrived at hotel the check in staff doesn’t know about this information at all and they refused my parents to check in. So I had to call hotel to check if they are okay and they told me that “booking has been cancelled.” They clearly should have been aware that my parents were arriving because they sent me an email asking if they were coming on the day which I already confirmed with hotel. They were so confused and worried. Can’t imagine they flew from Japan taking over 10hrs flight then finally arrived hotel and had this such a bad treatment at hotel. Furthermore, when I made phone call 3 months ago I asked about extra bed for my 3rd guest and was told that this could be accommodated. Obviously this request was not handed over to staff as there is not an additional bed in the hotel room. I can’t even express how disappointed I am with the operation staff and booking service. I would never expect this treatment from a so called 5 star hotel.

Rooms are a bit dated and small but clean. Beds are relatively comfortable. Bathrooms are even more dated but clean as well. Building is at a great central location with a good view of the river. Stuff is friendly and polite.