CARLTON HOTEL

Do you like walls that have never felt the touch of cleaning products? The smell of urine? Blood stained sheets? Do you like having to request toiletries because the cleaner never replaces them? And do you like customer service that is as greeting and helpful as a bag of used syringes. If you answered yes to these questions then this barely 2 Star hotel is the place for you! The people that run this place need to fire their staff and then consider a job change because their ability to manage effectively is pathetic. Don't stay here and don't waste your money. Sleeping in a rental car or on the street is a cleaner and more comfortable idea. The location is the only redeeming quality because it is near much better hotel options so you don't have to walk far for a better hotel.

It was clean and had all the essentials in the room! Tea, mugs, hair dryer, fresh towels. Not much more you could ask for. The staff were friendly and polite, considering the location and price this is a great budget hotel

Zimmer nicht verfügbar trotz Buchung Zimmer gebucht über die Plattform Agoda.Bezahlt via Paypal. Antwort: ihre Zahlung ging nicht durch, bitte buchen sie erneut. Erneut gebucht, diesmal direkt mit der Kreditkarte. Buchung bestätigt. Nächster Tah, Buchung von Paypal bestätigt. Also hatte ich eine Doppelbuchung und such direkt für beide Zimmer bezahlt. Agoda wollte erstatten, aber das Hotel lehnte ab. Als ich anreiste bestand ich auf meine 2 Zimmer, aber es gab nur noch 1 Zimmer für mich, Begründung, das Carlton ist ausgebucht. Auf meine Forderung mir wenigstens das 2. Zimmer zur geben , wenn die Doppelbuchung schon nicht akzeptiert wird, wurde nicht reagiert. Im Gegenteil, man versuchte mich massiv einzuschüchtern und drängte mich das eine verfügbare Zimmer zu nehmen. Das Hotelmanagement versucht die Gäste zu betrügen auf vielen Wegen. Finger weg von dieser Abstiege.

You get what your pay for, overall was alright but if you are a solo traveller and get claustrophobic then this is not a place for you. After going through so many mixed reviews I decided to give it a try as I just needed a place for a night (had an early morning appointment). Agree with the reviews regarding noise etc, safety wise I have got no complains, staff was alright. Good thing is it’s walking distance from Pimlico and Victoria underground, with direct bus services to green park. Got nice cafés nearby. Over all experience was ok, if your stay budget is under £60 can give it a try. Photo attached is from the cafe I had my breakfast, it was really good and had very friendly staff.