Shades of Play

Forced me to buy a broken item of clothing when I didn't tear it. Was about to buy it when she checks for tears, turns out it was torn and I ask for a new one off the rack. She accused me of tearing it and forced me to buy it despite me not even trying it on! Why would I be about to buy a faulty product if I knew it was faulty??? Have told all my industry girls to avoid this store like the plague. Will not be returning.

Bought a very expensive toy that had a fault. They replaced it once only for the replacement to have the same fault. Would not give a refund. Very rude and did when I showed a clear demonstration of the fault they told me I was using the toy wrong. Do not shop here.

My partner and I just visited the Brisbane Myers store. As soon as we walked in we received great service, great product knowledge and recommendations we were made to feel comfortable in the intimate surrounding. Cass was very easy to talk to. Great service

Best customer service!! I have been coming here for years and every single time I have felt welcomed and never pressured. Most recently, I met Olive and she was absolutely INCREDIBLE! She was so open minded, knowledgeable, and friendly. She let me explore and learn about different toys in the store. She was patient and clearly passionate about what she does. The prices at the shop are reasonable, and the layout is very good too. Best adult store in Brisbane! 😊

Lovely customer service, very patient and helpful

I visited the store to purchase s8 warming lubricant from male clerk he was rude and tried to overt sale me the product for 15.95 online the products 10.95 from Ea. Walked 10min and he said doesn’t do price matches, false advertising, awful customer service, store needs to be closed don’t shop here. The website doesn’t even advise the price was online only. I wish I could post a screen shot

I was hoping for an informative visit, as I had been suggested to come here, but found myself thoroughly disappointed. I wasn't greeted upon entering and was ignored until I plopped myself in front of the sales lady. When I did ask about products, I got directed immediately to the most expensive product and given a very lacklustre description of said products. Disappointing.