Acne Studios Little Bourke Street

Just had the best experience with a sales person named Mary! I was after a specific scarf for a last minute birthday present idea and she went above and beyond to accomodate and send through options as the one I was after wasn’t in stock. She sent through options via text and we found the perfect one. She kindly gift wrapped it for me ready to be collected tomorrow. What a star! Xx

I've been into the Acne store twice now. Both times I've been treated so nicely, the sales people are always super conversational despite me not exuding a sense of affluence. Bought a beautiful jacket and would 100% recommend visiting. I do feel like the floor stock is a little limited and had to ask for a product to be bought up.

A guy with black frame glasses served me today, the languages he spoke involves all kind of discrimination and the sense of sounds like you cannot afford our brand unless it is on sale. Unfortunately, he did not know that I am a VIP customer with Acne Studios in the past three years, but today I just went pass by the shop on the way to the university, wearing cheap nike hoodies and stuff. This guy's attitude is disgusting and horrible. I prefer to visiting Chadstone store the staff there were friendly and nice. Acne Studios head office has contacted with me in regards to his attitude, and I am looking forward to hearing back from this store soon.

I was walking into Melbourne's little Bourke store, and a lady who wears a cheap stud earring with a black beanie grabbed me right at the door and then told me that the store was closed while the door is wide open on evening 03 Jun 23. I’m unsure if your company has ever told the staff member not to touch other people physically and teaches something called ‘boundaries’! Not impressed and not feeling very comfortable when a stranger who physically touches me while they can just verbally ask me to leave the store.

10/10 experience for a refund/exchange. Recently had purchased the work jacket back in April and experienced a bad zipper. expecting to walk in to shipped out have it repaired, the staff were incredibly helpful and offered a direct replacement. The staff member noticed how much I enjoyed the piece and showed a new collection including a similar style and didn't hesitate to show me. Incredibly happy with the experience.

Great service! Pia is very helpful and friendly, I'd love to shop here again!

Disappointed as I only had great experiences with the retail staff on previous occasions, however today couldn’t be further from that. I went in with the intention of buying a dress I saw online. No one bothered to help me from the moment I stepped inside. Staff too busy talking amongst each other and offering water to select customers to bother assisting me. Ended up walking out of the store after trying on the dress feeling absolutely deflated as yet another Melb designer store with outright rude customer service to selected people.

Staff is super nice and supportive. They helped me rob my purchase and decision. Great variations of the newest collections and the architecture of the store is delightful.