Fantastic Furniture

Had a defect for an online order. Had to return the assembled piece for an exchange to Windsor. No apology from staff and 15 mins to get a receipt to drive to Stafford to pick up another piece. Told to check the new one at the warehouse before assembling to ensure there isn't another defect. How fantastic 😊

Worst customer service at Windsor. My husband and I went in to order our new 3 seat lounge. We stood for 10 minutes and no one came to help. They where just standing around on the other side of the building. One person walk passed look and us and keep walking with out saying any thing to us. I said to my husband this is crazy and we started to walk out. As we where walking out some decided to come and see if they could help. I said it too late. Now I will have to travel to North Lakes to see if they can order it for me. Hope there customer service is better.

Fantastic furniture at Windsor in Brisbane was a very nice experience to buy furniture, not unlike a scaled down version of IKEA. Lovely helpful staff who created a nice atmosphere while shopping. You look at the furniture on the show floor, choose what you like, pay for it and then drive a few minutes to the warehouse and pick it up. A very simple and easy process provided your car has enough carrying capacity/space. Otherwise I am not sure of the delivery process and cost. Of course you have to assemble the flat packs yourself, which can be time consuming. I found the instructions a lot better than IKEA. Much clearer and easier to follow. Unfortunately the coffee table we purchased had some defects when viewed under certain light on the top surface, so I'm in the process of seeing if I think it warrants returning.