ANU Medical Centre (Kambri, ANU)

honeslty not sure why all the bad reviews for recetion. They are direct and and efficent with their comunication but helpfull and never rude. very bussy practice though so can be hard to get bookings.

After traversing the atroctious customer service and egregious waiting times, Dr Wilhem Anell ended up completely wasting my time. He gave me a list of specialist names to call and insisted I didn't need a referral (I do). Now I'm expected to wait a month for another appointment just so he can write me a piece of paper. Awesome. He didn't even blood test me for half the things we spoke about. Not worth the wait, especially with how many medical clinics exist in the Canberra CBD. Just go elsewhere.

Been here before a couple of times last year and had a good experience but this time I left wanting to cry. The receptionist was so rude for no reason and the doctor couldn’t care less. It said he had knowledge of women’s health on his profile but when I told him about my problem (which is not that unique) he said he ‘didn’t know what to do’ and gave me a couple of referrals that will ‘cost me money’. When I asked him about health insurance if it costs money he said ‘I don’t know I don’t work in insurance’. It was super condescending and rude. I don’t know how people like this are working in a facility that caters to students who obviously don’t have a lot of money or options. I left feeling super upset and it totally ruined my day. I would rather pay money than visit this clinic again. ANU should be doing better for it’s students.

Receptionist’s are incredibly rude and unwelcoming. For someone who hasn’t frequented the medical centre a lot by myself, I found it quite intimidating when I was greeted by attitude for absolutely no reason.

Was very unimpressed with the service from the young receptionist. I've tried being polite, but only an unfriendly tone of response was all I got. The GP's, nurse and pathologist are very kind and knowledgeable.

I've been to the ANU clinic multiple times and have been very disappointed every time. The receptionist and doctor that i saw was extremely rude and dismissive. I waited over a week to get an appointment and then when I finally went the doctor made me rebook and wait another 2 weeks as the slot I was given wasn't long enough. Reception was no help and I really struggled making myself go back.

Dr Monk is really great, almost always on time and very kind and knowledgeable. But why are the receptionists so mean? I’ve never had a polite interaction with them. It costs you nothing to treat patients with a bit of basic respect.