Kathmandu Canberra Centre

Travelled up to Canberra to do some shopping, and we needed a new jacket. They guy on the register was really lovely and made not only my day but my friends day. I would really like to commend his service and keep up the good work.

Low quality goods, and no returns. If you want to shop here buy online instead or in different territories where they do allow for returns. They tend to hide the tiny no return sign or place it on the receipt, after your purchase when it’s to late. There are other outstanding outdoor stores near by, that sell quality name brand products and provide world class customer service.

Marshall served myself and my wife Tuesday afternoon 40 mins prior to closing. Not only did he provide quality service but he explained the products, provided helpful options and found the perfect jacket for my wife. When paying, he offered options to protect the jacket and detailed cleaning instructions. The whole experience felt tailored to our needs irrespective of the shop closing soon. Very pleasant and covering every aspect of customer service, this particular store in Canberra is extremely lucky to have such an ambassador for their business and brand. Please pass this on to Marshall because as a retail business owner… this is the quality of employee that business owners wish they had, Great work Marshall

This store seems smaller than the other ones in Canberra. Quality outdoor clothes and shoes. Great value when on sale. Click and collect can take a bit of time. Friendly service.

Went looking for some sports shoes, I got them and they seem to be good quality. The whole service was good

Went into make a big purchase. The female staff member followed us and wouldn't let us complete our purchase. I will never shop here again.

I hadn't shopped at Kathmandu before today but was in need of some good shoes and a jacket for a trip in the European winter. Cody was very helpful and kind; they listened to my needs and spent a considerable amount of time working through different options with me - they were invested in getting the best outcome for me which I really appreciated. I left the store with everything I needed (at a great price), feeling confident in my gear and excited for my trip - thank you, Cody!

The customer service was good. The stock was limited but the discounts were good. Got three jackets.