The Home Depot

I spent almost 30 minutes in there looking for a child lock for a door. I first got directions to isle 14. Couldn't find what I was looking for, so I asked another gentleman, and he told me he didn't know what I was talking about. 3rd gentleman looked it up on the computer and proceeded to help me down another isle, and we both couldn't find it. This gentleman went back to the computer, which wasn't giving an exact location, and this wonderful woman working by his side told me where to go. I went down the aisle, and there were two gentlemen who appeared from wherever, and both told me to go down on the right. Finally, I found the product which I was looking for.

This store is so badly managed that they couldn’t get a simple small order delivered right even after 3 attempts, and there is no action from the store to rectify the mistake. Items get delivered to wrong address, delivery gets rescheduled for no reason and then cancelled. When you call the store, nobody can give proper information, they just keep saying the store will review and call you but I am still waiting on that call and my items, for 4 days now! Customer service is of absolutely no help. Can’t even cancel order and place a new one.

Never seen so much disorganization of items. Must of been set up by a millennial. No order or consistency to products. Lack of needed stuff. Stop saying supply chain its is 2023. Keep It Simple Stupid

Sadly this Home Depot is employed by people who have no experience or care for anything DIY. On multiple occasions the employees standing by the self checkout do not tell people in line when registers are available, everyone just stands around. Anytime you need help they just say they’ll get help and you’re left standing there. It’s sad.

Very expansive catalogue of items. The store is messy though if you are looking for items on the lower end. The younger staff do not care and will not help you. The older staff though are very sweet and try their best.

This store never has what I need despite their website saying they have an abundance in stock. At least today someone was very helpful trying to help me locate the item that there were supposedly 74 in stock but he too was unsuccessful. Tried ordering online and the order was cancelled. Has happened to me at least a half dozen times with this store, and now Home Depot is apparently not offering shipping on many items? Only truck “delivery” for $35! Insane.

This home depot is quite literally the absolute worst customer service I have ever experienced. I have been trying to buy black out shades with installation for over 1 month. I have called this store daily atleast 5 times with absolutely no success in speaking to a single human being. I have emailed them with no response over 1 month ago. DO NOT ATTEMPT TO BUY ANY BLINDS OR SHADES FROM THIS STORE as you will be wasting all of your time trying to get them to do their jobs.

S/o to the squad at Home Depot Santos at pro u0026 Carlos at hardware. Typically I dread the visit to Home Depot due to I can never find any help! NOT TODAY! Santos was extremely friendly and approachable! I asked for specific advice on tools and he took accountability and stated that he wasn’t too sure but that he would ask someone who would! I admire that, he rather be honest than lead me the wrong way. Not only did I get the help I needed, I too was able to leave with trust and confidence. South Bay Home Depot just became my go to Home Depot! Thank you guys!