Doug Matthews Charis Pittman

Charis was my knight in shining armor! She is bright, knowledgeable and attentive. She made my day!❤❤❤

It was a pleasure doing business with Charis. She knows what she's doing and is confident in her abilities.

I had been going to this office to file my returns for several years now and this is the first year that I have ever had a complaint. I understand that the pandemic has caused a lot of chaos for the IRS and all CPA's however the way this office is handing everything since Doug Matthews has left is just awful. There is a complete lack of communication with the clients regarding filing changes and rejections. My filing, along with many others was rejected and I was not notified until I made a point to call. I had additional issues with identity theft so I had to submit additional documents. This had nothing to do with the office itself but the way things were handled was very unprofessional. I know these things take time but I feel as if this was negligence because I had to be the one to call to check on status and it was not until then that I was notified of the issues encountered. I called this morning to follow up since I have lost my peace of mind and confidence in their practices and I am livid at the way that I was spoken to. I mentioned my concerns to the receptionist, Theresa, so she could let management know. Ashley then took over the call and I have NEVER been this upset at the way someone handles a CSR type of call. I was respectful to Theresa as I know it is not her fault and even acknowledged to Ashley that the length of time for processing was not a problem, it was the lack of communication. She did not insult, but her belittling tone and her need to repeatedly interrupt me is what lost my business. I have dealt with office management, customer service and overall conflict management with clients the majority of my life and I know that I would never let anyone in my office talk to a client so disrespectfully with that tone without suspension. I know everyone in this line of work is overloaded and frustrated but I was respectful throughout the call and lost my patience at the end when she made it clear she simply did not care about me as a client by throwing in that my return wouldn't be processed until November anyway. I still chose my words respectfully but my tone reflected hers at that point. There are things you don't do and this is one of them. I, along with 5+ family members that own businesses will no longer be doing business here because of that call and the lack of communication we all experienced. This is a sad review to leave because my family was very fond of Doug but now that he has retired, it is clear that service will not be the same.