Cold Stone Creamery

Lucas/Lukas ROCKS! When the fam went for dessert and this particular coldstone didn't have the type of ice cream I typically get at other cold stones, Lucas was quick fo remedy, offering samples and suggestions. He made sure that he did whatever he could to ensure that the entire family had an enjoyable experience. Highly recommend coming by to say Hi to Lucas because I know he will take good care of you!

It has been a disappointment lately, prices where up and NO signature process of preparing custom ice cream. I always ask for coffee lovers and the serving is different every time, missing taste and ingredients… sometimes just taste like plain coffee ice-cream that you can get at any grocery store. Not worth it.

Just got a shake, sitting in the parking lot outside of ColdStone and I had to literally stop what I was doing to write this review. All 3 of the associates, all quite young, were exceptionally polite, genuine, kind, and cheery. I'm going through a little bit of a personal storm right now and just them being so kind and polite really helped me this evening. Came from Richmond to catch some waves real quick and I'm headed back home super thankful for the ColdStone staff being indiscriminately kind to everyone in the building. Good job yall

Took a while to get helped.. the guy to the right is the only one Helping a long line.. a family walked out. The two on the left are sitting there making cones while having a conversation. The line could’ve been prioritized

The best Coldstone in vb. The other one never has enough ice cream in stock, and this one has the best customer service in my opinion.

Girl who helped me was very rude. I told her my order was for Togo and she passed me the bag and had me bag my own ice cream. Ontop of that I felt rushed. Before I could finish my order she began to ring me up and gave me my total. I told her I still had more to order. Once I finished the rest of my order she dropped the bag on the counter like I was taking up her time. Employees should be nice and welcoming to customers not rude!!

Updated July 27 2023. As always the cream and staff are great and helpful. Especially Adeline. She is always so friendly and professional. (Maybe I'm biased ;)It smells clean. They have done a great job getting rid of the funky smell that had been lingering and you can tell cleaning has improved .

This place is unorganized. Several times I went in to pick up my orders, the employees were too busy to acknowledge. Last time, I went in, waited in line to pick up my order, same thing happened, a man walked up to pick up his order, he was helped right away. Pay attention to your customers that already waited. You don’t just pick and choose who you’re helping, it’s not right. Ask who’s there first if you don’t know. I won’t be returning. *3 stars is for the decent ice cream, the rest doesn’t deserve recognition, too pricy and poor service