AllSouth Appliance Group, Inc. - Chattanooga, TN

Great experience from start to finish! I could not have ask for a better experience in ordering, setting up delivery or the actual delivery, which was very quick. Tom u0026 Corey were very polite, professional, and on time with my delivery. I felt very taken care of and I will definitely be a return client when the need arises. What I liked best is that their delivery guys are in house and of course, I cannot forget their 5 star service received. I am in love with our new Speedqueen washer, it is doing a great job! Awesome company!

Update to my earlier review. You can read below what originally happened. Dwayne Spearman is the manager. He called me and apologized for the mishap. He made things right. They took the other grill back, and sent a brand new one to my home to have their techs build it on site. The guys who came out did a great job, and walked us through some of the features of this grill. We are happy with the turnout and are grateful for their attention to making this right. I chose to buy a very expensive grill from AllSouth. I could have bought it from Amazon, Walmart, Home Depot and Lowe’s. I wanted to buy from local business and chose AllSouth. First visit was on a Friday. They had very little help on the showroom floor, and I had to wait quite some time to talk to someone. I already knew what I was wanting, but wanted to ask some questions about the grill. They didn’t have the grill I wanted on the floor. Needless to say, I didn’t get the help I really needed, so I had to refer to YouTube and other sources for the information. AllSouth is a designated and recommended dealer for Napoleon Grills. I brought my wife back the next day on Saturday, and again had to wait a while to get help. At this point, I was a bit apprehensive to even buy from AllSouth, but I gave them a benefit of the doubt. The grill I wanted was not in stock, so I was told I would have to wait a few weeks for it. I asked for assembly and delivery. It ended up being longer than what I anticipated to get the grill. Delivery was terrible. They put the grill on appliance hand truck and dragged it to our back yard on the side of the house. In the process, breaking at least on wheel. Once in the back and inspecting it, we noticed the front cabinet door appeared to be bent/crooked, and it was missing a power plug. This grill uses AC power to ignite a searing plate on a side burner, and it also has lights on the front. I really had no knowledge of how to use this grill and the delivery guys were no help. AllSouth has high end products, and you’d think with what I spent on this grill, I’d get more of a white glove experience. Wasn’t even close….it may as well came from a big box store. I called my sales rep about the damage, and he had their corporate office call to arrange delivery of the damaged and missing items to my house. I don’t know at this point, if they are sending someone to put the new door and wheel on or not. I’ve had it a week, and haven’t been able to use it. If this is an example of their customer service, I will not buy from them ever again. I would recommend you consider looking somewhere else before choosing AllSouth appliance. 3k may not be a lot of money to them, but to us it is. I am a disabled veteran and every penny counts. I am probably going to call and have them pick this grill up and get a refund.