Samsung Experience Store

Entering the store it felt like nobody cared about anyone that walked in. Everyone is on their phone. Doesn't even greet people that walk in. Needed technical support for a simple screen protector change. Was told no appointment needed but ended up having to wait almost an hour for a very unsatisfied experience. The representative was extremely bland and dry. Was told that more wait is needed just to change a screen protector. The sense of urgency and prioritization is non existent. I would not recommend going to this location for anything. Would have better experience talking to a representative on the phone or online and buying the merchandise online. They do not care about existing customers and would make them wait while they service new customers.

unpleasant experience. my family and i came in to trade in a phone in and purchased another. transferred process took over 7 hrs not including the whole time i was in the store because of the employees negligence. employees went through my gallery, which made me feel every uncomfortable. i feel like they violated my confidentiality by going through my personal information. i had to leave the store without my new phone that i purchased because the transfer was not completed even after 7+ hrs because the store closed. very disappointed.

Their manager Dinnae has horrible costumer Service skills and is absolutely unprofessional! I’m trying to place a pre order in store for a device and she rudely interrupted my interaction with a worker trying to move him and asked me to wait for him to be done and confronted me once I said that I am as well a costumer and I’m trying to get a device! She shouldn’t work in an environment like this if she is not able to be respectful.

Nice to have a place to go to that has what I need when a needed it. I went on a busy Saturday and was attended to in only a few minutes. The only issue was a small one regarding a screen protector for my phone, but it was reported to me even though might have missed it, which I felt was honest.

Had a great experience this morning at this location. Went in with an old phone which the screen didnt go on. The guy at the tech desk was amazing! He got the phone to open on the computer and was able to transfer all my information from my old phone to the new one. Helped tremendously! Will definitely return if any other issues come up!

Nice and quick experience picking up the phone I ordered online here while on my lunch break. The phone was ready the next day for pickup at 1pm after I placed the order at 9pm before. I had a smooth checkout process with Celine and Nicole who even showed me some significantly discounted opened-box phone cases. My only minor critique is a more streamline way of where to go to/who to ask and where to wait for picking up an online order as associates had to direct me through 3 different other associates before I got my answer.

What a terrible experience! The Samsung staff and supposedly supervisor here love to hang out and joke around for whatever reason while there is literally customers and work to be done. Had a appointment 1130 on 11/08/2023, Samsung staff allowed 2 people in front of me to cut the line, and my appointment was over an hour late because of the Samsung staff laziness and allowing people to cut the line. I added photos to show how empty the place was at one point and I was not called, I believe the Samsung staff were waiting for people the Samsung staff personally knew to cut the line, I just picture the nightmare of a wait there is if more then a few people showup for assistance of any type at this Samsung location. Once I was seen and got the work done , changing my screen protector for my Samsung Flip 5, I closly checked screen, and noticed damage at bottom right of Samsung Flip 5s screen! Samsung employees stated its a thick smudge and it will go away. When I asked for names it was like the light turned on and the cockroaches scattered, I argued about this lie but then realized I will just make a formal complaint to anyone and everyone that I can have listen! I also must mention how rude most of the staff was at this location which i had the displeasure of dealing with, the Samsung reps were very rude and condescending, terrible, and a poor experience, I am thinking I will choose Google or Apple to purchase my phones and other electronics from after this disaster....oh the Samsung organization here are vendors they do whatever they want is my theory. I'm almost positive this is NOT an official Samsung store! Please do not go here find another Samsung store and pick any other Android company to deal with if you must deal with this store or Samsung for that matter! Say what you will about Apple but the employees there are way more friendly, positive, and actually do thier job, unlike this Samsung store located at Roosevelt Mall where the employees act like we the customers owe them something! Just a update today 11/10/2023 at approx: 1100 hours, I received a call from a personal number claiming that the person on the line was the manager of the Samsung in Roosevelt Field Mall location, and giving me a totally different name then when I was there just yesterday! I also did not recognize the manager with a totally different name, and voice then the one supposed manager I spoke to yesterday! Due to potential legal action being taken, I will not disclose names but I have a personal record of which I have saved! I also know the line was recorded so I ask Samsung Corporate to play back the recordings and view video to prove the location Sasmung reps lies, the person even admits to being a liar about pictures being taken prior to, when in fact the person planned this apparently all along by taking pictures after the work was done, and damage by them occured! Only to cover up damage to say it was there prior, all because I complained of the treatment I received as the customer, the person from the Samsung location is a pathological liar, and most likely making up that he was the manager which like I said prior person yesterday I dealt with a different name claimed that they were the manager yesterday, and the rest of the staff REFUSED to be identified! Liars, the Samsung team can not keep their stories together. Learn from my mistakes take photos prior to these people at Samsung working on your phone! The staff is definitely not friendly like others have said and are not truthful, also do what I did and report these dishonest group of Samsung employees to anyone and everyone you can like I did, it pays off! To end this the person on the phone from Ssung same location actually had the aducady to tell me to not return or ask for my already damaged by them phone fixed because even if I have insurance, which I do, he or anyone else at the place will refuse to help me because of the negative feedback I left...UNREAL! If you also have had a negative experience at this location, post them here and file a report with Samsung!

It was hands down the most beautiful store I've ever seen and been to. As a Happy Samsung Galaxy User and a huge fan of Samsung, it's like a childhood ride for me as a tech nerd, and I enjoyed visiting. I'm definitely coming back soon. 🥰