Pro Desk at The Home Depot

Home Depot usually has my family’s business’s back but not today. I’m the delivery driver for our construction business and my dad or brother (my bosses) buys 6-12 pallets of cement at a time and I go pick them up. Today I went to pick up a remainder of 2 pallets from an order of 6. In the time this order was placed and paid for in full, there was a price change. Home Depot system now determined that we had not paid for them and wanted us to repay with the new (higher) price tag. This is the second time this has happened. The employees were going off of the system and refused to try to resolve the issue and said no product would ever be released unless paid for first even though 4 out of 6 pallets had already been released. After 40 minutes of arguing of I had to get them to call my boss for me to be taken seriously and resolve the issue. The resolution of the problem took 10 minutes, so the pro desk took a 10 minute problem and determined to take over an hour of my time. Horrible

Amazing customer service. They went the extra mile and getting me the special order that I needed for my project. I will definitely refer them to my friends.

Hard to get good and fast service these days. Dont ask anyone where anything is half of the employees couldnt even tell ya where the bathroom is also plan on waiting in line 10 to 15 min i have even had to wait about 30 min to do a phone sell at pro desk

Staff was great but need more of them one person helping 10 takes a long time

Finding stuff was hard one cashier and the 4 on other side.cutomer service not GOOD....

They had me wait for 30 minutes and gave me no respect.

Will the people that work there are really helpful. I love Home Depot.

Great store. Great help!