AAA North Penn

If you ever have the displeasure of being waited on by Maria Slocum, RUN! I have never met a more rude, condescending and unpleasant representative. It's a shame a normally reliable company like AAA has its bad apples. Save yourself the trouble and ask for any one of their other representatives. My favorite part was when she repeatedly discarded our paperwork without even looking at it. Thanks for supporting your returning service members! Response: We provided everything on the checklist given to us by Penndot. It's sad that 5 people at your branch had to call Harrisburg and even then didn't know what to do. Lucky for us another office had someone knowledgeable that was able to assist us.

The cleanest most helpful AAA place I ever been in customer service was great

I went to AAA to get my passport photos done. Melissa helped me through the process and printed out a paper stating everything I'd need to bring with me to apply for a passport. She was extreanly friendly and personable and made the process easy. Thank you Melissa!

One star is one more than what is deserved. On two separate occasions, I was told a tow truck was not available and I should try to call back the NEXT day in the morning. Forced to pay out of pocket for my own tow and to this day, still not reimbursed. Waste of money, waste of time. Do not recommend.

Maria gives horrible customer service. Not a professional at all. Her entire demeanor is disgusting. Talks about customer in their face. Just down right rude.

Car broke down called AAA was told what tow truck service was coming, waited an hr called back was told within 1/2 hr as I was waiting my battery died so now 2 cars are down, finally 2hrs later got a call from AAA and was told they could not get a tow truck out tonight, was told I could leave both cars there if I was in a safe place, no I'm not I am on rt 80 was told to call police and they could get me a tow. it would have been nice to get a phone call telling me this so I could make other arrangements I am very dissatisfied, so my suggestion to you is keep people updated in a timely manner, I had to call a tow truck myself to help us. Cost $257.00 which I am supposed to get reimbursed for. AAA is supposed to be 24/7

Absolutely the WORST! Don’t even bother getting their service. Average wait fir a tow truck to come is 2-3hrs++. And you MUST be there or they won’t cover the tow. So if you’re stranded on the side of the road and it’s cold you can die of frostbite waiting fir them, Use a different service.