Courtyard by Marriott Lafayette South

Couldnt drive anymore and had trouble with website for reservations. Carlette at front desk was so helpful and kind and made sure to find our membership info and get us checked in even tho it was busy. I see why - The double king rooms are spacious and really comfy. Great value.

The place was nice and clean except for the windows which looked disgusting. The problem is the staff. The BETA convention was held and a group of students were staying in the hotel. Students will be students but knowing how hard they worked they were so respectful and responsible. A kid accidentally pulled the fire alarm and it was proven. The hotel still decided to prevent the kids from coming out their room without an adult. These kids are gone all day and return early in the night and are deprived of freedom and look depressed. The kids handled the situation very well although being restricted from their freedom. The staff also do not change the sheets and just fix them up. The staff needs to do better when providing rooms to kids because the kids are already cramped up with four to a room .

Since I haven’t gotten a survey from this hotel on the Marriott app I will leave one here… I don’t know where to start on this hotel. Do not be fooled by the outside appearance as it looks clean. But upon arriving to your room you will notice mold in the showers, hair on towels… and worse I have killed 3 roaches this week alone in my room. You have to Track down someone to work the front desk. They rarely have items stocked down stairs to snack on. The laundry hasn’t worked all week. I wish this hotel would do something about this. As I have read several reviews over the past month stating the same claims. I like to stay here due to location, but it gets worse and worse everytime I am here.. also instead of replacing the soap they just filled with water to make it look like it was full. Again this could be a great hotel. But it is poorly upheld in my opinion.

Simply not worth the price. Townhouse Suites is 3 minutes away, $35-$45/night cheaper and has much more friendly staff. I say this after saying at each twice in the last 12 months. I have had issues with them billing me wrong, not adding my stay to my Bonjour account, setting my check out date wrong and locking me out of my room, etc. Their attention to detail is non-existent. Their snobby attitude and overpriced coffee is not as good as the free coffee ( 3 blends available) for anyone at the Townhouse Suites!! There won't be a third tey at this place. Marriott, do better.

They didn't refresh our room despite three requests throughout the day. As a hotel guest, nothing is more important to me. I don't even expect the sheets to be changed; all I ask is that you make the bed, leave clean towels, and empty the trash. That's it. We've stayed in other Courtyards by Marriott and liked them. That's why we chose this one in Lafayette. Sadly, they are not all the same. Update: By 5:00 p.m., we learned housekeeping had, in fact, left for the day. The manager was off site, but the front desk people gave me his business card. I called him, told him the problem, and when we returned from dinner, the room was refreshed. I'm sticking with the three star review, though. The hotel has communication problems, seems understaffed (my husband waited in the breakfast line for 20 minutes for coffee and finally left) and was down to one elevator. An employee told us the other elevator had been broken for two weeks. Yikes!