Best Western Lafayette Inn
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60638
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+13377692900
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https://www.bwlafayetteinn.com...
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2207 NW Evangeline Thruway, Lafayette, LA 70501, United States
Categories
Anonymous
11-16-2023 16:17DO NOT STAY HERE. Disgusting, terrible experience. The franchise owners work at the front desk and are manipulative, mean people that do not understand customer service. Here’s a photo of mens boxers on my hotel chair that i discovered midway through my stay. i was accused of planting them there by the owners. no class, no refund, no apology, no nothing. no excuse for this… especially when i was in town for a funeral. no empathy and even though i’m so sad to be treated like this, i hope they are never treated as poorly as they have treated me. :(
Anonymous
05-09-2023 04:48The night mgr/desk gal was AMAZING. First room had been cleaned, but you could tell someone had been on beds, food in trash, contractor dolly in room, We were then given a room that when entered, had contractors equipment in it. Full. Then Moved to room 3, and sheets were wet... Back to desk again, and we ended up in a great room... NOTE, THEY ARE IN MIDST OF UPGRADING, AND CONTRACTORS STAYING THERE, AND ALL ISSUES WERE OBVIOUSLY FROM THEM taking advantage of master keys, et. The Mgr handled it professionally and with a smile, despite obvious frustration of cause. I have no doubt when completed, all will be A1!
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