Apple Tacoma Mall

I took my phone to get a new screen. I have years of my little girl on my phone and other very important information. They purposely wiped my phone saying it was part of putting on a new screen. They didn’t say that when I went in and I said I needed a new screen to access important information on the phone. I’ve had my screen replaced at 2 other places that were not apple and they never deleted everything from my phone. I would NEVER go here again

This Apple location located inside the Tacoma Mall is not a place I have received quality Apple customer service. I'm a business owner and have all Apple devices, several of them the same. Why if I'm a business owner, why doesn't the Tacoma Mall Apple Store not provide me with their best business team members, each time I come in? I would think that Apple a very large player in personal and business computers would have me on file and not have to ask me each time about my status as a business owner and all the devices I own and have purchased. While in the store with a an Apple tech I learned more by watching a photo demonstration that was going on, rather than getting one of many of my Apple devices worked on. At the end, the tech could not solve my problem with their device. I also noticed that many other customers had problems that the technicians could do nothing about. Lots of waste of time and lots of excuses without any positive resolutions or outcomes. Why bother going into an Apple Store that can't do anything for you. Just wait several hours for nothing. I like Apple products but maybe this store in Tacoma, Washington is just not well equipped with qualified and trained employees and or business services. I believe it all comes down to management. All they can say is there is nothing we can do. Maybe if the take some time and review how many items I as a business owner have purchased and spent, they may or may not care. In my option spending the extra amount on Apple devices should carry a greater level of customer service. Maybe Apple should find better store managers and employees, that our qualified and trained to be employees and managers that lead the store.

When you correct an employee regarding being told they had the facts on their device, implying that I was either lying or didn’t have a clue, your feelings become unimportant. When you have all 3 phones with you from the exchange and the individual who was helping us stated the other phone was not replaced, you start to wonder the intelligence level your dealing with. The Apple representative kept telling me that the facts were we did not exchange the crushed phone for the replacement phone. Then when you state that your version is the facts, you could only be implying that my version of the events are untruthful. I then corrected her on what she was saying that what was displayed on her device, when she used and stated the word facts, that was used incorrectly, she could have stated it any other way. The immediate response is that your attacking the persons language abilities. Then that I was making them uncomfortable as they clutch their chest. I finally turned to my wife and told her I would wait outside. Then my wife walks out and said that the representative unplugged her phone and stated that she was done. Apple, I got screwed out of a replacement phone which I paid for right there in the Tacoma Mall Store. When it was replaced with a smaller phone and was handed to me in the box I had from my purchase earlier that day not realizing the difference in the phone size. Apple, if I’m incorrect regarding having my smashed phone replaced, then this post is to let everyone know that the Tacoma Mall Apple Store is selling I phone14’s for $99.00. + tax. I can’t get past the fact that what is so commonly used in today’s society, when you don’t know what you’re talking about and somebody calls you out on it, just say you’re attacking them and you’re making them feel uncomfortable, and the security guard runs right up. Apple’s customer service skills at that store suck.

We needed another MacBook for a new employee, so I thought I would zip through the Apple store, get it and go. I got checked in was told to go over to the laptops to wait for a sales associate. Apple employees were just standing around, but nobody came over to sell me the computer. After a while, it started to get creepy, so my associate walked over to talk to two of the Apple employees to find out what was going on. He was told there was only one person with a cash register, and they were helping someone else. Then they said, some others are on break and should be back soon. Odd, we got there 20 minutes after the store opened . . . usually you work a bit before you get a break. We went across the street to Best Buy and I was in and out in 10 minutes.

My wife and I had a great experience yesterday. I walked in seeing a packed store thinking this would take forever, but your employees were fantastic! We were greeted within 30 seconds of walking in and pointed in the right direction, another employee met us and helped pick the right product and then when we couldn’t get the self checkout scan code to work an employee was there to Help us check out right away. Great customer service!

I purchased an iPhone 15 Plus that was defective straight out of the box, specifically having no Bluetooth functionality. Following remote diagnostics and several phone calls with Apple support, I was advised to visit the store for further assistance. Upon arriving at the Tacoma store, I was greeted and checked in by a very professional woman, which was a positive start to my visit. I was informed that the repair would take approximately an hour. During the waiting period, I decided to purchase another iPhone for my daughter with the assistance of another great and very helpful agent. When the time came to pick up my repaired device, a technician brought it to me. I inquired about the replacement and whether it was being covered under my Apple warranty or not. To my surprise, the technician responded arrogantly and with an annoyed demeanor, stating that it was indeed covered (free) and that i could fit it if I wanted. I attempted to clarify my question, but he interrupted me, which was quite frustrating. I expressed my dissatisfaction with his attitude and asked why he was behaving that way. He turned around and sought out someone who I assumed was a manager. After a brief exchange, they walked by without addressing the situation. Already aggravated with the customer service I had received thus far, I unfortunately resorted to using some impolite language towards the technician. Unexpectedly, the person who appeared to be the manager turned around and approached me to confront the situation. Despite my apologies and acknowledgment that my choice of words was inappropriate, he refused to listen to the reasons for my frustration. Instead, he became defensive and argumentative, which only intensified the negative experience. I must admit that my son's preference for iPhones was the sole reason I chose to visit the Tacoma store. However, based on my overall experience, I have mixed feelings about the customer service provided there. Although I did receive a replacement phone, the encounter left me dissatisfied and disappointed. After reading reviews from other customers, I discovered that I am not alone in having a negative experience at the Tacoma store. If possible, I would recommend dealing with Apple over the phone if visiting the Tacoma store is the only option.

I met the advisor named D and asked her about how to bypass the passcode on my friend's I phone who passed away few days ago. I wasn't be able to bypass the code due to Apple policy but she tried her best and suggested more other options for me and gave care about me kindly. She is super cool and chill, love to get help from her in the future.

I normally don’t do bad reviews but recently I went into this Apple Store for an issue with my IPhone and the representative provided me with guidance on the necessary steps to send my device to the repair center. Unfortunately, the information provided was incomplete and led to significant inconvenience and loss on my part. The representative failed to mention the importance of removing the SIM card before sending the device for repair. Consequently, my iPhone was sent to the repair center with the SIM card still inside. I was only advised to remove the phone case, and the crucial step of removing the SIM card was completely omitted from the instructions. As a result of this oversight, I am now facing several challenges that have caused me undue stress and hardship as a college student. And I have tried speaking with more representatives on what I can do to tackle their mistakes but they basically are telling me I have to deal with it and go get a new SIM from my carrier which I have to purchase. I just wish apple would compensate me with a higher product or something for the damage they caused because now I have lost everything on that SIM card because of them, which obviously has so much personal values to it. Whereas if they compensate me to the value I deserve to receive maybe I wouldn’t be here.