Forever 21

I drove 30 minutes to come do a return with my children with my original receipt from my purchase that I used my credit card to pay for. The receipt shows my payment and the date of purchase which was 4 days ago. The cashier and apparent manager who said her name was Amaya refused to help me and do the return, I asked for the general managers phone number so I could speak with someone higher up and she said she couldn’t give me any information for a manager. After speaking with headquarters and them telling me the manager can send me to the general managers voicemail, I called back and the store manager hung up the phone on me. I’ve spent thousands of dollars at this store to be brushed off. I will never be shopping here again.

Cheap clothes u003d terrible customer service. The girl with the dark curly hair working at the register, needs to work on her attitude. Don’t work customer service if you can’t bother to be friendly.

Great back to school sale. Show student ID and get 21% off of your entire purchase.

Great employees however the jeans are so poorly made they stained the pants I was currently wearing while carrying them to the dressing room

This review is not about this particular store, but my online purchase experience. Pls be aware that Forever 21 will NOT take any responsibility if your order is lost. You r out for whatever amount u pay for the order. Their customer service will either end the call or chats abruptly if they can’t or don’t want to answer your questions. I contacted them within half an hour after I got notification my order was delivered, even though it never showed up at my door while I was at home waiting for the entire day. They then asked me to contact them again in 14 days while they contact their delivery vendor, OnTrac. to see if they could find the order. I contacted them 14 days later to be told that the order was delivered as what was indicated on my initial notification. They then said that they could put in. dispute claim but asked me to contact them again in 10 days. 10 days later, I was told that the dispute claim was rejected. Then they told me that I could contact and dispute with OnTrac myself. When I asked them if OnTrac provided any evidence such as a photo showing the package was left at my front door, The chat was ended abruptly (not the 1st time). It is extremely unreasonable to ask me to chase after their vendor. I did not contract out the delivery to OnTrac, Forever 21 does. My purchase was not with OnTrac, but Forever 21. Forever 21 failed to deliver the products I purchased from them.

I love this store. The clothing is always fun and colorful.

i love this store i find something pretty much every time. but i went on today and still great clothes but the customer service was terrible those girls had no smiles on there faces. it’s too bad, people who spend there hard money in these stores should get good customer service and if your employees can’t give that then they should be fired. hire people who want to be there unless you will lose customers on that alone cause plenty of other shops are selling the same things! get it together forever 21! 😣

need to open more in seattle area non judgemental staff that respects everyone of race, gender, creed. the older staff are still the same