Bellyard, West Midtown Atlanta, a Tribute Portfolio Hotel

A gorgeous hotel, both in the rooms and the public spaces. A pretty good hotel gym, with dumbbells and a full cable machine. The staff is excellent all around, friendly and attentive and personable. The best hotel pillows I’ve ever slept in. Better lighting - especially in the bath/ vanity area - than most. Odd location - not bad, but awkward if you don’t know the area. Great easy dinner options. Special shout out to Pamela for starting off my long work days with a smile and laugh during breakfast service.

The vibes I got from this hotel is we're the nicest hotel in West Midtown, and you should feel honored that you're staying here. It is a little pretentious because it is in a popular part of town for nightlife and dining. The hotel and its staff are not well trained. The valet was not attentive and did not bother to instruct us how to get to the lobby. We accidentally took the employee elevator, and a hotel worker said that this happens all the time - seems like the valet just does not care. Another issue we had was at check in, where I politely asked if any room category upgrades were available or if there was an opportunity to change the room category for an additional charge. The front desk staff told us that the hotel was sold out and that they were unable to accommodate an upgrade. I then showed her on my phone that there were multiple rooms in different categories still available for booking. She then told us that the website was wrong. This was a flat out dishonesty. I understand that elite members are not always going to receive upgrades, even if rooms are available, but don't tell guests bold faced lies about the room inventory. Just tell me the truth and say you can't accommodate an upgrade due to the hotel policy. I don't want a fabricated apology from management, just treat your guests better and have some integrity. Thank you.