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Hilton Garden Inn Fort Worth/Fossil Creek

Hilton Garden Inn Fort Worth/Fossil Creek
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Anonymous
06-19-2023 07:58

Everything was fine till this morning. The hotel is very clean just like I like it and was headed for 5 stars. I think the employees need a retrain on the privileges of Diamond members! 2nd time in as many weeks that I've run into issues. I sat for several minutes enjoying my coffee didn't see any questions being asked of guests till I got up to get some fruit. Guy tries to act like he's trying to help but really just wants to know whether I have a voucher. I told him I'm a Diamond Member and if its not covered ill pay. He proceeds to question me about my room then my name. Only to find out from the lady at the front that yes I have all the bells and whistles. I don't appreciate being questioned period. I don't appreciate staffing not knowing the benefits of the membership levels. We give way too much business to Hilton to have these kind of issues. I do not want to bring race into this but if the shoe fits wear it! Look at my review from last week in Wichita Falls similar situation. Training is definitely needed some diversity training would be great as well!

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