Motel 6 Fort Worth, TX - Downtown East

There is no real customer service at this location. When I arrived at the location, there was no one at the front desk. When I asked why it was 70.00 dollars, when Google maps said it's 46.00. The clerk said I didn't make a reservation, in order to get that price, I have to make a reservation online and he said if I go somewhere else don't forget to add 15% for taxes. I was tired and needed some sleep so I paid for the room. The hallways were disgusting, the floor had large stains spots. The vending did not work and the elevator floor was sticky, had graffiti and marks on the walls. At night there's people hanging out, a lot of foot traffic and they have security kicking homeless people put the property and parking area. When checking out, again no customer service. When I arrived at the front desk, there was no one at the front desk and again I had to wait. When the clerk arrived she said with attitude how can I help, I said I'm here to check out and gave her the key card. She took the key card, said nothing, did something to the key card and just looked at her phone. I kept looking at her, she looked up from her phone and yeah. So I asked is there any paperwork or receipt. All she said was you're good so I just left with irritation, with some anger. I'm not going to waste my time yelling at stupid people who will never understand what good manners and behavior means.

Do not stay here they have roaches and tell you they will put you in another room. Duh they are everywhere in the motel!! Shower didn't work and sink was messed up. The time before that when I stayed the TV didn't work properly It didn't even get but maybe six channels and they still refuse to do anything about it And here I stay again like an idiot and even more problems arise

The guy at the front desk on 11/23/23 was horrible. I booked online and my total came out to $62. I accidentally reserved a one bed. Me and my children get to the room and I call the front desk to see if I could get a double bed and he said yes. Now when I walked in He didn’t welcome or greet us. He was on the phone and didn’t get off until after 1minute of us standing there. The call was definitely not business related. At that point I’m already irritated with him being I’ve been unloading a uhaul and drove 7 hours. Ok so we get back down to the lobby he says “I have to go look at the room”. I said your not housekeeping and nether did u check it prior to us going in the room so you wouldn’t know how it look. He came back down said it will be an additional $32 and some Chang to get a double. I’m like $94 for a MOTEL!?!? So I get online and book it. The total came out to $67 dollars. He replied it’ll still be $94. I told him to give me a refund and I’ll go to super 8. Apparently he called over and told the front desk what was going on because over the phone she said $67 for double bed and I get there it $85( I’ll leave their review on their site). The staff professionalism gets a zero. The appearance of the facility gets a 3. It was food on the floor before you get on the elevator. The room had like a 20 inch tv. The smell was terrible but want to charge almost $100 for a terrible experience. I would not recommend this hotel. At all!!!