Best Western Plus Siesta Key Gateway

My shower has me Standing knee-high in water as the tub won’t drain. No microwave, no coffee maker Under construction is no excuse for these items This is the 1st night of our stay. They better have a better situation to offer for our 2nd night -

Price was higher than expected considering the prices of nearby hotels and resorts. Overall place is close to beach, restaurants and stores. Although I did not use their service, they do offer a free shuttle to the “main” local areas. Breakfast was ok- I wish they offered fresh fruit other than the over ripe bananas and serve better coffee. Carpeted rooms are small but clean. The property has a fairly big heated pool, outdoor bar and live music on selected nights. At times people were waiting by the unattended front desk, but overall once present, the staff was very friendly and helpful. This hotel served its purpose on this unplanned getaway trip- that is a place to return to from my outdoor activities to shower and sleep. I can see myself returning to this hotel. I would recommend.

We would not stay here again. Upon arrival, we waited in the lobby for approximately 10 minutes with nobody coming to the desk. We rang the bell a few times and when a staff finally emerged from the back, she was a bit rude and told us, I was on the phone. We stayed in a suite (rm 432) and it seemed fine and workable for the week. A couple of negatives in the room were that the shampoo and conditioner bottles were from the prior people and were half full (gross), the sofa bed was terrible (my girls slept on that and it had hard springs poking through). I will say the king bed was comfortable. Another tad annoying aspect was that they literally only had decaf k-cups in the room so we waited to have coffee at breakfast. Also note, they show Pantene shampoo in the pictures - they do not supply this. It is cheap shampoo so bring your own. Also, we actually ended up stopping into a store and purchasing an extension cord as there were no outlets to plug chargers into. We had to use the plug behind the bed. As far as housekeeping, some days we had wash clothes just tossed on the bathroom vanities (and not folded in display as they were upon arrival), and sand that compiled upon entering the room after beach days was never vacuumed. Key cards never worked. Being on the 4th floor, it was quite irritating to get all the way up there and have your card not work. You then have to go all the way back to the lobby and pray someone is actually working at the desk. Breakfast was hit or miss. 5 of the 6 mornings, the fresh yogurt machine was not working, the day it finally did, my one daughter got some and it ran out as my other daughter was trying to get some. The pancake machine was only in operation one day, the eggs were not great, and most days the biscuits were a tad hard. One morning particularly ticked me off as the attendant does not pay attention to anything. The coffee was out for most the time we were down there, which is irritating when you just want a dang cup of coffee (that you can't have in your room because they only stocked decaf). That morning the orange juice was also out for a while, and not to mention the latte machine was out of service most of our stay. Pool was very clean and well maintained. We saw them cleaning it every morning. The bartender was also great! She was very nice and attentive. They had live music on Friday and Saturday, which made for a fun atmosphere. Popcorn In the lobby was a nice touch. Each evening we came back from our day, the girls grabbed a small bag. Side note- I didn't ever see it cleaned out. During the day, it sat there dirty from the night before. They had cookies in the lobby only 2 nights, so don't bank on that, but again it was a nice little touch. Upon leaving, we left a bag there and didn't realize until we got to the Sarasota airport. I kid you not when I say my husband and I tried calling repeatedly for 40 minutes and NOBODY ANSWERED THE PHONES!!! I had finally got someone to answer as my husband was almost back to the hotel via an uber. Talk about aggravation to the max!!!

This hotel became a Spark by Hilton 6 days before we arrived. We reserved a Best Western and were not notified of the change. There is no hot breakfast, no microwave, not coffee maker (all of which were promised.) No amenities like glasses or cups in the room. The work was shoddy and many things didn't work such as the rmote, the phone, the water faucets.

Website says under renovation, but does not say anything about no microwave, no coffee maker, no fitness room and our booked suite no longer physically existed. Rooms were quiet at night and it was clean. It still worked for because we were beaching it each day. Disappointed that the website was not more accurate in the current state of the hotel

This is now Spark hotel, which is a Hilton brand. My friend and I thought it was a great hotel. They had hot breakfast every day. You can tell the have been working on renovations. Overall, a great hotel. Just has some kinks to work out. Location is great. Your 5 minutes from siesta beach.