The St. Gregory Hotel Dupont Circle | Georgetown

DO NOT BOOK HERE. This hotel Scammed me for $900+. I had purchased my stay at this hotel prior to arriving to the hotel. I had purchased 2 rooms. Before Arrival I was told that each room comes with 1 free parking spot. I was then told when checking in that I had to swipe my card again for a security deposit for each room. After my stay I WAS CHARGED AGAIN! After paying prior to my stay. I was charged amenities, guest amenities, which makes no sense because all they have is LEMON WATER! $900 on top of ALREADY PAYING FOR MY STAY PRIOR!! I HAVE BEEN TRYING TO REACH OUT FOR WEEKS. WEEKS, no answer or solution to my problem. DO NOT STAY AT THIS HOTEL.

Noisy room. No housekeeping. OK, it's fine. They are at least better than $30 guest amenity fee without service. I didn't even know that I used this hotel's special amenity service because they didn't give anything to me. I know about that after I read the receipt. FROM bottle of water to $25 coupon, Nothing. If you had explained this cost and service even once, I wouldn't have felt this unpleasant.

Disappointing Stay - Unpleasant Surprises Our recent stay in room 207 left much to be desired, and I feel compelled to share my experience for the sake of future guests. Upon arrival, we were greeted by blood stains on the bedding and an unexpected pair of ladies’ underwear in the lampshade, setting an unpleasant tone for our stay. When the manager (Antoine) promised the blood-stained bedding would be “replaced”, we found that they had just flipped it to the other side. Absolutely disgusting and unacceptable. The toilet was filled with brown water on arrival and wouldn't flush, and after asking twice to have this fixed, we arrived back at our room late that night to find that it had not been taken care of. After asking the third time, we had a guy come to the room, look at the toilet, and leave, only to return a few minutes later with an auger that he used to unclog it, and then left, dripping toilet water and chunks of brown stuff all along the floor in his departure that we had to clean up ourselves. Room 207's room darkening shades proved ineffective, allowing too much light from across the street. The room was excessively noisy until 3am. The mattress has seen better days and could benefit from an upgrade for a more comfortable stay. The bathroom was dated and was not very clean. Despite multiple requests, we never received the towels we asked for, and our trash went uncollected. The promised 7am complimentary cookies were a letdown when we were informed that they were no longer offered and advised to just walk to a nearby bakery. The inconveniences continued during the checkout experience. We requested a 1pm checkout, received new keys that didn't work, and endured a series of frustrating trips back and forth to the front desk where were told to wait in line again multiple times. The keys provided didn't even work for the elevator. To top it all off, we were treated rudely by a staff member (Lomax) who yelled at us when we sought assistance with the elevator, despite the front desk specifically asking him to help. Side note: don’t use the middle elevator. Just trust me on this one. We asked for a manager several times to discuss these issues and were told that there would not be a manager onsite until 11/7 when we would no longer be there. I reached out to a manager (Antoine) via text, and my message shows as read on 11/4, but I have not received a response. We asked in person at the front desk to be contacted by a manager by phone at their convenience, but that has not yet happened (as of 11/9). However, the most significant issue arose after confirming multiple times that a specific credit card would not be charged; we discovered an unauthorized charge on that very card. The charge was also several hundred dollars more than quoted, even after promising to comp parking. It's a blatant disregard for customer instructions and a serious breach of trust. The hotel has yet to correct this error. I will say that the restaurant and bar staff was very friendly, and we had some tasty food and delicious cocktails. While I hope my feedback prompts improvements, I cannot overlook the various inconveniences and lapses in service during my stay. I would strongly advise others to exercise caution when making any payments to this establishment, as its security measures are unreliable.

This hotel is incorrectly labeled as a 4 star hotel. The lobby and restaurant are the only parts of this place that are remotely updated or clean. I did have a great experience with the staff at the restaurant. (They were beyond friendly and helpful) I stayed here for a week and wouldn’t suggest it to anyone. From the elevator to the room everything is very bumped and bruised. Upon entering my room I could hear the toilet running and alarming noises coming from the rusting A/C unit. I’m not sure what was here before the Gregory but it’s clear this was once a 2 star hotel that’s been given a bad paint job and kept the shower curtains. The bathroom was completely outdated lacking any counter space or shelving for someone who’s traveling. The bathtub was chipping and a plastic mat was put on top of it to hide the damage. Overall everything felt sticky and looked dirty. I called down to the lobby with the room’s phone that I discovered was covered in someone else’s make up. The front desk was nice enough to move me to another room and assured me the new room had been checked out and was in fact clean. I went downstairs and exchanged keys. My new room was more or less the same and had towels that were also covered in someone else’s make up. Again this hotel has a MAJOR cleaning issue. Two of the nights I called down to the lobby as the person next to me was blasting their TV until way past midnight. I would compare this hotel experience to a low budget motel hiding behind funky artwork and a broken Keurig machine.

I stayed here for one night while meeting at a local law firm around the corner. It is very nice and the staff very accommodating. The food in the restaurant was very good - try the scallops in corn chowder - REALLY good. I almost got a second plate. The bourbon list at the restaurant bar was stellar (scotch is overrated)!!! Try the St. Gregory...you'll like it!!

Horrible experience for a DC hotel. And certainly no where near a 4-star. Check in was supposed to be at 3. Front desk told me rooms were not available but check back in 30 minutes. At 3:30 room was still not available. Front desk clerk has to physically go up to the floor to check status of room. Poor customer service. When in the room, the sliding mirror closet door was broken…the faucet in the tub drips constantly…and hallway is noisy. Not staying here again!

Would definitely return. Great location. Lovely rooms. Friendly staff. Good bar. Fabulous cocktails. Delicious food. The only criticism is that we were unable to get a table for breakfast each morning due to limited table numbers. However, there are plenty of nearby cafes if you don't mind a walk before breakfast.