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Grand Hyatt Washington

Grand Hyatt Washington
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Anonymous
07-09-2023 07:35

We were here for a conference. I booked two very expensive rooms. Unfortunately they allowed the people before us an extremely late check out (4pm) which made us late for the start of our conference. When we asked for a temporary room, they actually recommended my staff change in the restrooms. Wow? if I posted the amount I paid for these rooms you would be very very surprised. Changing in the restroom? So, we did finally talk them into a temporary room so that my staff could get changed for the evening, even though this made them late. The rooms are old and dated, and this hotel is in desperate need of a room renovation. My AC cycled on and off constantly. So, for the money, I think there are far better options. Banquette services for the conference were outstanding. The food was top notch. I’m very fair.

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