A New Leaf | Phoenix Day Early Childhood Education

My review is different than most. I received a call following up on a request to tour. Everything sounded great until I was informed about their pick-up and drop off policy due to Covid. I was informed that I would not be able to come into the facility for pick-up and drop off. A staff would come to the car to take my child bring him back. Idk but it’s giving shady. Normal Protocol and procedure would be to wear a mask when entering and washing hands before entering? Seems lacking of transparency. I would not recommend sending kids here until that policy is changed. Also no access to cameras for parents as well.

I was on the waiting list for about 4 months when my twins finally got a spot they only lasted about 2 months they where always send home, I am single mom so it was so hard to leave work, my favorite reason that they would give me was “we cant handle them” “they are too bad” I honestly felt like my kids where the issue. Because at times for me as a single parent of twin boys it was difficult. Many of my family and previous employers told me that it wasn't right what they were doing, so I switch them daycare. Now they been going to sunrise preschool and even thou they are a handful the daycare teacher at this Daycare have never send them home because they were “to much to handle” if my boy give them a hard time they talk to me at pick up and we work together to change their behavior, I writing this review a year after I took them out because I did not want to provide negative feed back if my 2 year olds were the actual issue but after them being at another daycare over a year with them only being send home for either them not feeling well or because the daycare is understaff I now know my kids were not the issue!!

All 4 of my children have been cared for by the wonderful staff at Phoenix Day. We found this gem in 2013 through ASU Family Services. They were the only recommended childcare facility for students at the downtown campus. For the past 6 years, I have had 3 of my children graduate and they were all well socialized and prepared for kindergarten. They have cared for my 2 younger children that have developmental delays and have worked with them to ensure they receive all of the assistance they need. The staff has always been helpful, friendly, and it just feels like family. I trust each one of them and know they love the children they care for. I will always recommend Phoenix Day to everyone I know. They do great things for the community.