Johnstone Supply Syracuse

Good service.....

Just left Johnstone Supply in Syracuse NY after the guy at the counter treated me disrespectfully. I attempted to return a $25 item with a receipt. He insisted that it had been installed and that because I or my HVAC guy did not have an account there that there was nothing he could do. If I or any of my neighbors need any HVAC parts for our homes in the future we will not be going there.

Johnstone Supply no longer will sell ANYTHING to a non business. I'll take my business to Grainger, they are happy to work with anyone.

Today I visited Johnstone on a recommendation from a business associate. I had the displeasure of being waited on by “Joe”. He was rude, condescending, and a thief. I was told to expect to pay about double 30.00 because I was not a contractor. Joe quoted 60.00. When I questioned the price he came up with lame excuses and his rudeness increased, he added he said had no time for me. I have never been treated with such disrespect. I hope his conduct is not a representation of the company. I visited a shop nearby and received the part for 16.00. Happy I walked out.

No return on electrical w/out an account

the people of Johnstone supply are always so friendly and informative.....plus they sell my TPI line of instruments