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Newmans Plumbing Service & Repair

Newmans Plumbing Service & Repair
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Anonymous
04-03-2023 06:03

Not a great 1st impression. Scheduled to be at my home between 2-4pm and I was told someone would call before arrival. After I left work early to prepare for their arrival, I did not receive a call stating they would be late or anything. 20min after the end of the 4pm window a tech calls me to tell me they are 15min away. If I were to get that call within the timeframe they provided I would've accepted the service. I politely declined and will take my business somewhere else that will respect my time and potential business as a customer. I appreciate a little customer courtesy if I'm going to potentially spend my money. I get that things happen, but be decent enough to let the customer know, don't just assume you can dictate my time and show up whenever and I'll be okay with it. That's not how you start a business relationship.

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