Saks Fifth Avenue

Came in to buy a new men’s bag - needed help to getting a bag de-attached from security cord - waited for someone to come help me - but the workers were to busy on there phones and didn’t have time to help customers I guess Found the bag down the street where you get greeted and helped as soon as you enter there depart Sorry Saks, Want to support you and the other Michigan Ave shops but unfortunately didn’t work out for you

Generally, I've had nothing but good experiences ordering online with Saks. This last go around, I ordered a set kids pajamas (shirt and pants) that came without the pants. After a couple of interactions with customer service reps to figure out what was going on, the direction was to either start a return or wait to hear from the warehouse. I decided to wait to hear from the warehouse, since my daughter really wanted the pjs. I went a couple of weeks without being contacted and decided to have the pjs returned. Now the rep said that because the pjs are outside the return window, I need to pay for the return to get a refund. Not sure if this is a data point in a worrisome trend or just a unique occurrence. Let's hope the latter and not the former.

I usually do not go to such great lengths to report a terrible experience but I feel the actions of a Manager, Reggie May, were incredibly inappropriate. I will spare you the details but if someone from saks would like to reach out, id gladly explain. Within the conversation Mr. May attempted to confuse me, lie and even threatened to refuse me service I don't even have accept this return Completely terrible experience. If a manager does not know what an exclusion list is, he should not be working for the company. I will be making a formal complaint with saks corporate but I would steer clear of Saks all together. There are many luxury options and honestly Saks does not deserve our business.

Not impressed…for somewhere selling $1000+ shoes I would not have expected to wait 15+ min to find a sales clerk. I became so disinterested and decided to order online from Nordstrom instead. The lady at the Alexander McQueen handbag counter was sweet but I opted to wait.

I was shocked to see the terrible condition of the store on Michigan Ave and has not been updated in years. The pandemic and shoplifting have certainly taken a toll. There are only two floors dedicated to women now and one of them is for designer apparel only which leaves hardly anything worth looking at on the other floor because it was haphazard. I tried shopping online that still has a good selection of clothes but it doesn't give you the opportunity to try anything on since sizes vary so much. As for the 877customer service, it is ridiculous. I called regarding a return that had not posted and the representative placed me on hold twice and I was on the line for 27 minutes. I only spoke to her for a minute and when she returned she told me I had to call the store. I called the store and they told me I had to call my credit card company. Unbelievable! It is hard to believe this is a flagship store anymore.

Maria H. The Chanel beauty advisor is wonderful! Very helpful in getting the item I needed, Saks was the only place that could- the Chanel store itself didn’t even call me back to say if and when the product I wanted would be back in stock but Maria did! I would definitely recommend this location. Thanks, Maria!

Terrible customer service is an understatement. I placed my order over the phone so that I can just come in to pick it up. The sales lady at the return desk was very rude and confrontational with me.

Sehr viele Labels wie Moncler, Channel, Burberry und viele andere. Preise extrem hoch und im Sale meistens nur XL Größen aber ansonsten viel Auswahl