American Freight Furniture and Mattress

Don’t ever shop at this store. The manager Jonathan will lie to you repeatedly about scheduling to deliver your furniture. Waste weeks of your time then blame you as the customer when they couldn’t follow through on delivery. Kept arranging a date for delivery only to repeatedly have the delivery driver call to deliver the couch in 20 minutes. Obviously furniture delivery needs to be scheduled on a certain day. Then Jonathan had the audacity to tell us we have to pick up the couch as they “tried” to deliver. Absolutely ridiculous. Had to cancel the order entirely. Then they would not refund the order even though he said he would. If you enjoy following up constantly for someone to do their job and provide a service then maybe this place would be for you. Scary this person is the manager. The service was so horrific also contacted the Better Business Bureau.

We arrived at the Lancaster PA location at 1005 am to pick up a item we preordered. We waited outside of the store for 40 minutes before and an employee arrived to open the store. We were frustrated and angry. This put us behind our moving schedule. The employee that showed up to open the store was the only person working at that time. I must say he is the best salesperson I've ever met. He had multiple customers and the phone wouldn't stop ringing. But he remained calm. He was very helpful, respectful and polite. Through it all he kept a smile on his face. DeAndre was an amazing salesperson and should be recognized for it. I will only recommend this store to friends and family because of him. Order MM6KQ3814

I heard about American Freight thru a friend that was happy with them and decided to give them a try as I was looking for new furniture, a mattress and split box springs in particular, and a couch, a love seat, and a chair. They had a mattress in stock and were happy to order the box springs for a reasonable price. I ordered them and was told that they need to be paid in full and we should see those in roughly a month or so. Great! I didn't need them for 3 months so that would be fine. 2 months went by and I had not heard anything, no one saying that these are not coming in or anything, so I gave them a call. I was told that someone would check into it and give me a call back in 20 minutes or so. I waited for 2 days and had not heard anything back so I called them again. I was told the box springs are still on backorder, it could be two or three months till they see them! Great! Thanks for letting me know!😡😤 I decided to go pick up the mattress which was in stock. I got there and said I'm here for my mattress and would like a credit for the two box springs that are not coming in. Ok, well it shows that I already picked my stuff up!🤔 I have not been here for over two months!! The person taking care of us was super tho and was able to get us our mattress, but he could not give a credit without the manager there. The manager was going to be there around 8 to lock up the store so we waited and waited till 8:30 and finally loaded the mattress and left on the terms that the manager will call me in the morning to issue a credit. Fast forward a week🤨 and I finally called to ask about my credit. The manager answered the phone and was able to give me a credit for which I am happy. I feel like there was TERRIBLE communication and a lack of caring about the customer the whole way thru.

Great and professional service! It was really easy to complete the purchase of a recliner we had been looking for a long time. Trey was really helpful without being pushy or salesy which we highly valued and appreciated. 100% recommended and would definitely buy from them again in the future.

Daniel was super helpful! He was running the show by himself and we were in and out pretty quickly! I was impressed by their 5 year protection plan! Will update when we get the couch home and will see how the quality is!