Car-X Tire & Auto

Just went in for an oil change. Got in right on time. Took time to explain everything that they checked out on the car. Great service

A while back I bought a car from carvana and shortly after that my skid plate was dragging on the highway due to the previous technician not installing 2 screws. Luckily there was a shop close by that had 2 replacement screws so I could temporarily fix it. The technician at that shop was also kind enough to let me look under the car so I could see the damage. I looked up carvanas warranty information and car x was one of the preferred shops so I thought that I would give them a try so I could get my replacement skid plate while my warranty was still valid. They looked under my car and told me they saw zero damage even though I personally was under my car the previous weekend. They then proceeded to tell me that I shouldn't worry about it since it's simply a skid plate that I would never see anyway even though it would have been covered under a warranty. My car is a 2020 with less than 15,000 miles and I paid a good amount of money for it so telling me not to worry about it was the last thing I wanted to hear. That was roughly a year ago and over the weekend a heard the skid plate dragging once again. Now I have to replace it myself using my own money and time. If I can't even trust car x to be honest with me with something as simple as a skid plate then I will never be able to trust them to do any work on my car and you should do the same. In my early 20s I worked at a Express lube and I never once concidered lying to a customer. I saw multiple reviews talking about how cheap they are but cheap isn't always good.

I brought my car here because it was the first on the list of preferred mechanics under my warranty, this place is a joke. After them having my car for about 11 days with no updates, my stepdad and I went in to see what was all going on. The guy we talked to was ridiculously rude, he accused me of calling acting like a crazy person, cussing them out, dropping my car off and expecting them to fix it without an appointment, it goes on. I tried telling him that I never did any of that and that I paid $140 to have my car towed there and I most definitely did have an appointment. He refused to listen to anything I had to say. We ended up leaving and shortly after the guy called my stepdad apologizing that he got me confused with a different customer and they’d get to looking at my car right away. So after paying to have my car towed there WITH an appointment, it just sat there for days, even after them attempting to fix what was wrong, nothing was accomplished and I had to have it towed somewhere else. All because he got me confused with someone else and let my car just sit there for days, I’m still weeks without my car. By far the worst service I’ve ever had anywhere. Do better.