NAPA Auto Parts - Central Wisconsin Auto Parts, Inc.

Apparently when they don't feel like answering the phone they just hang up the line without even answering. This isn't the first time this has happend here either. It's one long time employee that continually does it and I even confronted him about it years ago and he laughed. Pretty terrible service.

I had called NAPA on Sunday, January 9, 2022 looking for Traction Recove which are tracks to put on your back tires because we are going to Montana for a hunting trip so I talked to a gentleman named Todd and he said they didn't have them and I asked where he thought we could get some and he named some places to check. Well he had checked and he called us back saying he could get a 2 pack and would have them in the store after 1:00 PM on Monday. Now that is service. Saved us a lot of time and running around. I picked them up yesterday and it was fun talking to him and again I told him thank you so much. So when in doubt give Todd a call. The NAPA Store is located at 2020 W Wisconsin Ave, Appleton, WI 54914 Thank you.

Felt like we were bothering the counter guy. Was snappy and showed no ingest in helping us or about our project. This is the third time e felt with him and all 3 times were the same. Will drive farther to another NAPA store before going back here.

Needed wipers and a battery. Person behind the counter took the time to give me details regarding all my options which enabled me to choose the products I felt best fit my needs and budget. Excellent customer service!

Apparently they don’t follow their own store hours. I reached at 6:45 PM to pickup an online order but the guy behind sales counter won’t open locked door and just signaled me to leave. I think not valuing your customer’s time is very bad service.

I needed a Engine block heater for my FORD f-350 with the 7.3 turbo diesel engine. They had it in stock and priced right 👍