Goodwill Industries of the Columbia Willamette

Staff receiving donations are unfriendly. Since when do you not take Christmas donations? Also when I asked for a second bin the guy said no..but the bin when I drove up was already half full.

Cute goodwill with nice employees but their fitting rooms aren’t open and it really ruined the entire thrifting experience. With the variety of sizes and brands — fitting rooms are kind of a must? Everyone in the store was super upset. We had to take turns in front of the mirror. I really hope this changes or I don’t think I’ll be coming back to this location. Plus it feels so scammy because you only get store credit when you return items that you’re not able to TRY ON.

Ok…. so what exactly is up with this location’s donation policy? I recently decided to move out of state and put a little collection of rather valuable items consisting of house wares, clothes, and other décor together for the sole purpose of donating. Since the Lombard location was the closest Goodwill to me, this is where I ended up bringing these items to. When I pulled up to the donation area, I noticed it was a little different than usual. After a few minutes of waiting, a man slowly walked up to my car with a bin. I got out of my car and greeted him, and he said nothing back. I started giving him my items explaining to him what they were and where I got them. He still said nothing back, but hesitantly took items from me. After handing him a few different things, he finally said “WHOA! OK ENOUGH!”. I looked at him surprised and he said, “you’re giving too much.”. I was confused and responded with “are you guys not accepting donations?” He just shook his head without elaborating. I was very confused on what was going on. After a pause, he pointed to a set of rather expensive mixing bowls still in my car and said “I’ll take that.. and no more!” I handed them to him and then he went back inside. I was confused and annoyed at how that whole interaction went. I get that it’s probably his responsibility to make sure he’s not taking trash from people donating, but most of the stuff wasn’t even looked at. I ended up taking the rest of the items I was going to donate back home. I packed them up, took them with me, and donated after my move and ending up keeping some of it. Was this a one-off issue or was donating here treated like you’re inconveniencing them?

One day past the 30 days and they refuse to do the return. Without changing rooms, you have to buy just to try on so returns should be easier! This just burns existing customers and makes them not want to come back. I would've spent more money if I'd gotten the store credit! And I would keep coming back (been shopping here several times a year for many years) but it's too much work and too risky a purchase to be worth the effort.

Goodwill stores seem to be this sinister slice of hell. With prices that make you wonder where poor people can actually shop, incredibly slow check out, racks that are so crammed with clothes you can't even see the indivudual items, and the cherry on top is that you don't find out the fitting rooms are closed until you have shopped for an hour and then you see the only signs which are on the fitting room doors. Why not place a multitude of signs throughout the store so that shoppers dont waste their time shopping for an hour only to find out they cannot try on clothes? Logic suggests that Goodwill decided they dont want customers to know the fitting rooms are closed because they will forgo clothes shopping; discover ing that you just spent an hour shopping for clothes you cant try on will make Goodwill more money because many people will decide to buy the clothes anyways, since they have now invested time in selecting them. Those customers will plan to return items they dont like, but many will not follow through. Its quite a scheme. I am a disabled person and legally cannot be denied use of a fitting room. Today Goodwill denied me use because they are using their fitting rooms for storage. It seems that the extra money Goodwill is making will be spent on lawsuits.

I try to stop here but I'm not able to make it before 5 or 6 , i wish they closed it an hour or so later. Neighborhoods not the greatest so that would explain that. Oh please oh please some days would be great if they closed at 7 it's only 1 more hour!?!?!?

I came to look for interview clothes, and it takes time to put together an outfit especially when fitting rooms are closed. I spent an hour in there but the staff made it as if I spent hours in there and was stealing. I was stared and glared at by every single employee, and if I didn’t need an outfit I would have left. As I decided on a few things, and went to checkout I realized my bag was gone. I am not sure if I set it down, or someone took it. As I was in distress about my bag, they treated me like I was a crazed person. Starring at me and looking me up and down. I asked the manger if he saw my bag and he aggressively told me no and quickly walked away from me. I had to beg him to take my number if they found it, I thought maybe I set it down and forgot where I put it. As I wrote my number down he was gesturing his hands to other employees as if he was annoyed or making fun of me. I took another loop around the store to see if I could find it and the same manger came up to me aggressively pointing his finger telling me I have to make a purchase! This was after I purchased all my clothes! I don’t know why I was the target or what biases they have, but these employees like to harass and bully people. Worst Goodwill.