Royal Furniture Corporate Office

horrible ! horrible ! horrible ! , beware the warehouse workers will damage your furniture and Royal will not repair it they will say it's your fault so beware horrible customer service so now I'm left with damage furniture smh I gave 1 star b/c I like the furniture

I have not directly bought from them, but I have a furniture from them that was given to me. I was having a hard time assembling a bedroom set, and I called them for help to see if they can provide me with a installation manual. I got a one sentence answer in the email saying they don’t have the installation Manual. Now, they currently sell the same product on their website, so no reason for them to not have a installation book for that. Also, if you have any issue providing the manual, at least explain to me why. Just saying they can’t help me is not the right answer in a highly competitive market. They came across as very unprofessional and borderline unfriendly, I would recommend not buying from them unless you was subpar support.

HORRIBLE HORRIBLE HORRIBLE SERVICE AND COMMUNICATION FROM DELIVERY WAREHOUSE. I PURCHASED FURNITURE FROM WHITEHAVEN LOCATION THAT WAS SUPPOSED TO BE DELIVERED 10/21. ONE PIECE WAS DAMAGED AND I RECEIVED THE SAME 2 PIECES OF FURNITURE INSTEAD OF A SOFA AND LOVESEAT. I WAS TOLD IT WAS A MISTAKE AT THE WAREHOUSE AND A RE DELIVERY WOULD BE SET UP. I REQUESTED THE FURNITURE BE DELIVERED EARLY (1ST DELIVERY) BECAUSE OF MY WORK SCHEDULE. MY RE DELIVERY WAS SET UP FOR 10/25 AS LAST DELIVERY WHICH I WASN'T NOTIFIED OF UNTIL THIS MORNING AT 11 A.M. I CALLED WAREHOUSE TO SPEAK TO WAREHOUSE MANAGER AND LEFT VOICEMAIL. NO ONE EVER RETURNED CALL. I CALLED CORPORATE AND DIDN'T GET ANY ASSISTANCE FROM THEM!! NO MORE THAN AN APOLOGY AND WHAT THE POLICY STATES! I WAS TRANSFERRED TO THE WAREHOUSE FROM CORPORATE AND SOMEONE MAGICALLY ANSWERED THE PHONE BUT STILL WOULD NOT ASSIST MY DELIVERY NEEDS! IT SHOULDN'T BE THE CUSTOMER'S RESPONSIBILITY TO RECEIVE UPDATES OR SCHEDULE DELIVERIES. IT'S ALSO UNPROFESSIONAL FOR DELIVERY DRIVERS TO STRAP BRAND NEW FURNITURE TO THE BACK OF A CLOSED DELIVERY TRUCK WHICH IS HOW THE FURNITURE WAS DAMAGED TO BEGIN WITH. I WILL NOT PAY SOMEONE AND BEG THEM TO DO THEIR JOB!! ROYAL ISN'T WORTH 1 STAR BUT I CAN'T POST WITHOUT IT.

ATTENTION TRUCKERS This Place Isn’t Delivery Point it’s corporate Office Only If you Are truck driver And have a delivery Go To 3374 tranquility Drive Memphis TN wich is the Shipping and receiving Place Don’t west your time to go there, Also Unloading Is very is low There is One truck ahead of me and I’m still waiting to get unloading it Will take For While If you have next load it’s unlikely to Delivery building has a gate but you can find overnight spots