Gentle Dental Santa Rosa

Does anybody know if this location is open? I’ve been calling non stop during different times md days and no answer. Decided to go in and was told by the office next door, they are unsure as to what happened. They haven’t seen anyone from the office for weeks. They have had multiple people go in and ask the same thing.

Never able to get a hold of a real person. Always have to leave a voice message or a message with their call service company. Rarely got a call back. Front desk woman kind of rude. Final straw was had an appointment on a specific day and time. Confirmed it several times with them by text and email. On the day of the appointment I received two phone calls within 30 seconds of each other with no voice message left. Called back within 10 minutes but went directly into voicemail. Evidently the appointment was canceled and when I showed up to the front door the lights were off and the doors were locked. No email or voicemail was ever sent. Called and went directly into voicemail and left a voice message. No follow up call was ever given to me or email sent. I’m done with these people. I would not advise my friends or family to go here.

Just drove an hour in the rain to arrive on time at this office. It took three weeks to get the appointment and during that time I received numerous emails and text messages to make sure I arrived on time. When I arrive, the woman didn't even look up from her computer but while working on something else informed me that there was a problem with my insurance so there was no appointment. I offered to resolve the matter and they were quick to shut down and discussion or offer alternatives. Awful service. So unprofessional. I can only imagine what the care is like.

I'd been going to this place since I was a kid. The last few years it's really changed. I experienced passive aggressive staff 3 or so years ago which was never the case when I was growing up there. For example, the hygienist tried to talk me into getting my teeth whitened. I said no thanks. She said, Well if you're ok with your teeth like that... Around that time they rescheduled me 3 times in a row because the hygienist's schedule kept changing. (I came back after all that and even one of the staff expressed surprise that I returned). In December, I called to reschedule an appointment and they didn't have it in the books (good thing I called!) I didn't put it in my calendar randomly. The receptionist offered a Saturday appointment which I happily accepted. But when I arrived, the doors were locked and the phone went to voicemail. I sent them an email as well with proof of their confirming my appointment for that day. They never got back to me to follow up and apologize. I picked up my records and they were perfectly nice of course. So ya know - there's nice things too. Hope the best for them and that they get out of their funk.

It has been close to 10 years since I went to this office. It was a horrible experience, like a few other reviewers have stated, it is disorganized and noisy. There was child having work done and he was screaming. The tech told me his parents couldn't afford to pay for the numbing medication. My personal experience was having a crown replaced and it was rushed and painful. Definitely not gentle. Then, just recently, I received a notification from their accounting department in the state of Washington informing me that I had a couple hundred dollar credit with their office. Are you kidding? After approximately 10 years, someone just noticed the credit? They included a form for me to sign to allow them to refund my money. Stay away, they have dishonest business practices and awful dental procedures.

Dr. Bryan and the staff did a great job. My cleaning and x rays were well done!