The UPS Store

Keith is the real MVP! Always a pleasant experience but today, when I walked in with a huge return and my individual return labels, he calmly assisted in reorganizing each item and re-packaging every item. He was so patient, calm and professional and super helpful…turning an unpleasant situation into an outstanding customer service experience. Next time your there, tell him he’s the real MVP.

They charged $5 to use a single 6 inch strip of tape and to print a single label. Absolutely ridiculous.

The customer service I received at this location on the morning of 6/29 was terrible! I returned some equipment that needed to go back to atu0026t. The directions I was given was to turn in the item unboxed and that they would know what to do with it. I did receive a return label, which surprised me, but I still just brought in the old equipment with the label, unit, and even supplied a box. The clerk looked at the box and said next time have it ready. I told him that next time he probably needed to make sure that he had correct instructions from ATu0026T and that I far exceeded how ready I was supposed to have it according to my instructions. Regardless if a customer has everything perfectly ready, you still should not be rude in how you interact with customers. You had to tape a box, and put a label on it... Sorry, but your job is not hard enough to excuse being rude to someone who was simply dropping a box off. LEARN BETTER CUSTOMER SERVICE!

Customer service here sucks. They frequently have multiple people behind the counter chatting when there is a long line of customers. Also have told me to drop off my package at the hub, which is ridiculous. What UPS Store doesn't accept UPS packages??

These guys are the most absolute Pompous pieces of work at this location. Customer service skills could be retrained instead of being completely unhelpful and rude about dropping off multiple packages at once. This is your job and to be so petty about 24inches of tape for a box holding another sealed box….I didn’t realize ups was so hard up for money they have to be such sticklers on how many labels they can print and how they have to put a single piece of tape on a box holding a completely sealed box from Amazon. The whole interaction here was ridiculous. Unhelpful with unloading or putting a few large boxes on their own counter so they can stick a label on every box. Three guys in a store and two drivers loading boxes and not one of the store workers could help anyone but their own self on a keyboard. They’re probably the reject drivers of ups cause their too lazy to pickup a box themselves.