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Anonymous
09-22-2023 23:21I bought a new car battery online. I returned my dead battery core when I picked up the new battery at the Roanoke - Valley View store. The sales clerk, Paul Pentecost, refused to issue my battery core fee refund, and I had to return the following day to get a manager to issue my $20 refund. The store managers stated that they had past experience with Mr. Pentecost refusing to issue the refunds. THEY KNEW ABOUT THE PROBLEM. Returning on day two cost me $18 in gasoline and two hours of my valuable time ($1000 in my lost business!!!) Mr. Pentecost and his managers should all be fired. I recommend buying your car batteries next door at NTB, WalMart, or Target. Or, Advance Autoparts will deliver a car battery to your home and do not hassle you when you return your used battery core.
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