Thriveworks Counseling & Psychiatry Richmond
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75959
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+18043123118
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https://thriveworks.com/richmo...
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1657 W Broad St Suite 200, Richmond, VA 23220, United States
Anonymous
07-08-2023 21:51The counselor I used here was great. Thriveworks, however, has a scammy-as-hell billing department that grossly overcharged our FSA card until the insurance company suspended it for what looked like fraudulent charges (and because Thriveworks was trying to charge last year’s billing on this year’s card, it was, in fact, not legally allowed) and we have been fighting for almost three months to get refunded/resolved. We are on our THIRD “check is in the mail” message, and there is no end to this in sight and there is a good chance we’ll lose the money on our FSA card because the card can’t be reactivated until we pay back what Thriveworks overcharged. Massively disappointing and I would not recommend them and certainly will never go with a provider who uses them again. PS Look up Reddit reviews on Thriveworks as well as BBB complaints. I’m not alone! Note: I’m acknowledging the company’s canned response (same one they’ve left in multiple bad reviews), and my only response is, when we call and wait on hold for an hour, then I’m confident the offer of engagement through email isn’t going to lead to any quicker resolution than a BBB complaint will achieve (we’re filing one) or help from our congressional representative (who we have already contacted) will achieve.
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