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Anonymous
04-01-2023 09:42I reached out to her at her website before purchasing the Groupon to make sure she could do the cut/style I wanted. When I went in to get the cut, I had pictures of what I wanted, as well as a picture of me with the cut as I had previously worn; angled around the face and layered, mid-length. What I ended up with was nothing like my previous style, nor the like the pictures I brought. It is barely angled and the rest is one length, not layered. I wear glasses to see and when she asked if it was OK, I said as long as it is layered and she said that it was - it is not. I've tried to reach out to get a correction done; emailed the same email address from her website (4 times) and text messaged to her work phone (twice). No response. I choose to contact by writing rather than by phone as I am very upset and do not want to lose my temper; plus I like things in writing for clarity. Very disappointed. As a former beautician myself, I expected better. After another round of emails and texts, she finally responded that she did not feel she could please me and that I was harassing her by reaching out to let her know I was not happy with my cut. So, there you have it.
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