Palafox Computers

The employees are nice for the most part, but one of the ladies changed her attitude after I told her I don't feel comfortable giving her my password to log in. Kinda passive aggressive honestly. I drop off my laptop for them to replace the screen, but then had to come back again a couple weeks later because the screen starts popping out. I drop off my laptop again for them to fix (for free, thankfully) and they used what looks like super glue to make sure the screen is in place. it looks like a messy quick fix because there's glue that gushed out the side of the frame. I understand mistakes happen, but when it comes to someone paying over $300 for something, the job should be done right the first time.

They were quick to respond to my website contact asking about recovery of photos from my microSD card. The card was showing corrupted and I thought I had about a year's worth of photos on it that I had not downloaded to my computer yet. I did not leave my hard drive initially because it has EVERYTHING on it and I was uncomfortable leaving it for an unknown amount of time. I opted for them to put the recovered files onto a drive they have and I would pay for that. I was grateful that they reached out and asked if I could bring my own hard drive due to the amount of files recovered (333GB from a 128GB card) because it would add an additional $110 to the original price. They appear to be good with communication as they give you a textable number, but did not respond to my requests for updates. I understand they may not be able to give exact timeframes, but it gets frustrating when it takes longer than the estimates without any updates. I am almost certain I left the microSD card in a case because I remember the worker telling me it would help because of how small the microSD card / adapter is. When I picked it up, it was not with the case, but since I could not remember exactly and even if I had left the case, they were adamant that I did not leave it, I just let it go.

They worked on my DJI drone (broken arm and malfunctioning sensor). It flies perfect now. They only charged the diagnosis fee due to the fixes being minor. Good place!

I went here recently thinking it would be a good choice, as it is located in the downtown area where many professional local businesses are. When I got to the front service desk I was greeted by a young blonde woman who smelled of alcohol, and whom had clearly been drinking. I saw this as unprofessional and decided to take my business elsewhere. I would like to believe that not all the employees at this establishment carry themselves in this manner and hope this issue is dealt with appropriately.